Customer Service Rep Resume
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Summary of Qualifications:
- Highly analyticaldecision maker with excellent problem-solving skills
- Competent worker with aproven ability to exceed internal and external customers' expectations.
- Able to work under pressure and meet job deadlines
- Proficient with MS Word, Windows, Office, Outlook, XP
Confidential- Sales Rep
September 2010 - Present
- Take inbound from Medicare Members
- Setup of mail order prescription benefits
- Verification of insurance information
- Pricing on Medications for Members
- Responsible for seven enrollments a day
Confidential- Customer Service Rep
January 2009 - February 2010
- Cashier assisting customers with purchases
- Greeted customers as they walked through the door
- Assisted cash office when store was really busy
- Stocked the store daily with supplies
Confidential- Customer Service Rep
August 2007 - October 2008
- Input Data into computer system for dispatchers
- Inbound calls for Verizon trucks due to technical issues
Confidential - Frisco, Texas
April 2006 - June 2007
- Troubleshoot all technical inquiries regarding network coverage, device information and data services
- Use of applications to view customer network profiles
- Provide effective and timely resolution of a range of customer inquiries
- Support Customer Care in time of need by answering calls with billing, coverage, and troubleshooting related issues
- Increase the customer experience by providing information on new products, rate plans, and services
Confidential - Frisco, Texas
Jan 2005 - October 2005
- Handle inbound calls from cardholders and clients
- Explain balances on account and billing issues
- Receive payments over the phone
- Setting up new accounts for clients
Education:
Confidential
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