Customer Service Representative Resume

CAREER Objective

Seeking for a challenging career in a competitive and growth environment where my academic knowledge and the experience as a motivated team leader from the field of customer service with good communication and interpersonal relation skills along with my enthusiasm can be effectively utilized towards the development of the organization.

Summary

Doing an Internship on all the phases of Software Development Life Cycle.
Associated with Retail Banking and Corporate Banking for 3 and half years. Expertise in handling wide range of assignments involved in Credit Card operations.
Good analytical skills, ability to work on own besides being a valuable and contributing team player.
Quick learner with ability to work unsupervised or as a part of team to achieve objectives.
Good Analytical, Presentation and communication skills.
Honest, Humble, Sincere and a Hard Worker with a high level of integrity.
Gained computer knowledge in C, C#, .NET Technology, SQL Server, Microsoft SharePoint

Education

Bachelor of Technology in Electronics & Communications

Technical Skill SET

SharePoint Technologies

Microsoft Office SharePoint Server 2007, WSS 3.0/2.0, SharePoint Designer 2007

Programming Languages

C#, XML, Java Script, C

Web Technologies

ASP.Net, HTML, DHTML

Database

SQL Server 2000/2005

Configuration Management Related

MS Visual Source Safe 6.0

Office Technology

MS Office InfoPath 2007

Web Server

IIS 6.0

Operating System

Window 2000/NT/XP/2003/Vista

CERTIFICATION & TRAINING

Trained in .NET Technology
Trained in Quality Assurance Testing
Trained in MOSS 2007 & Microsoft VSTO.
70-542 - Microsoft Office SharePoint Server 2007 Application Development.
70-536 – Microsoft .NET Framework 2.0 – Application Development Foundation
70-528 – Microsoft .NET Framework 2.0 – Web-Based Client Development

PROFESSIONAL Experience

Confidential,Baltimore, USA (Dec 2011 – Till now)
Provides Comprehensive high valued IT solutions and services.

Working as an Application Developer Intern.

Having a real time hands-on experience with the Software Development Life Cycle process in requirements gathering, client meetings, prototyping, testing and creating user manuals.

Confidential, Hyderabad, India (Mar 2004 – Oct 2007)
One of the largest banks in India which offers a wide range of banking products and financial services.

Customer Service Representative: (2004 – 2006)

Provided the voice, correspondence as well as e-mail support to the customer queries related to credit cards.

Handled the calls effectively with no escalations.

Provided quick resolutions to the customers.

Took an extra step and tried my best to gain the satisfaction of the customer.

Also handled the responsibility of storage and retrieval of customer’s communication.

Associate Manager: (2006 - 2007)

Handled a team efficiently for the credit card operations.

Handled service issues of the corporate clients of Confidential, Bank.

Implemented new strategies for the extension of the services of the bank.

Analyzed the survey reports and introduced new development plans for the first time resolution of the customers query.

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