Senior Desktop Support Resume Reston, VA - Hire IT People

TECHNICAL SKILLS:

Over 20 years of exp e rienc e i n th e administration, m an age m en t, depl oy m en t, suppo rt an d rep a i r o f Ap pl e M acin to sh and Windows c o m pu ters and mobile devices i n deadline driven an d fa st pac ed en v i ro n m en ts in a variety of roles and teams ranging from Project Management, Operations, Executive/CEO, End User and Level III Support.

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Senior Desktop Support

Responsibilities:

Binding Mac and joining Confidential Laptops to local domain.
Profile management and re - establishment of system resources.
Active Directory Administration, including account creation, GPO, OU, etc.
Build/Rebuild of Windows 10/ Confidential Laptops Desktop support.

Confidential, Washington, DC

Mac Desktop Support Engineer

Responsibilities:

Blackberry Enterprise Server Management
Microsoft Mobile App MDM Server Management
Intune Company portal: MS Authenticator with subsequent support in failed functionality of Outlook, One Drive, One Note downloaded to device.
Technical Creative Design SME
Software Analysis, Procurement and licensing.
Report weekly detailed status of software approval status, procurement and support.
Create and maintain wiki pages of recurring support issues.
Work with external vendors technical teams to address related production issues
Ability to work independently with multiple business and technical teamsinfluence and get work done attitude.
Troubleshooting non - admin Mac issues
Analysis and flow chart creation of complex Software Approval Process.
Daily vendor communications and liaison to Operations Team for procurement and user membership status.

Confidential, Vienna, VA

Mac Desktop/Remote Support Engineer

Responsibilities:

Resolution of incoming tickets via Service Now
Deskside support, resolving issues from login to application issues.
Imaging, setup, deployment of new Mac Hardware
User instruction for data restore and compliance setup.
AV support
Confidential VIP/Senior Sales VP deployment, data migration and support.
Leveraged Apple s DEP for mobile device (iPads/iPhones) and laptop deployments for Senior Confidential upper management, Field Sales and remote office Engineers.
Printer setup and support
Experience with Confidential Standards
Bash, AppleScript, Python
Global remote support of MacBook/MacBook Pro/MacBook Air
Laptops in Jamf, Avecto, Digital Guardian enrollment.
Heavy Global remote VMware Fusion and Windows 10 Support.
Liaise with Tier 1 and Tier 2 (India), Product Owner on West Coast for trending Issues providing resolve at escalation point with multiple

Confidential, Bethesda, MD

Senior Desktop Support

Responsibilities:

Resolution of incoming tickets via Service Now
Update of Macintosh computer operating systems version including data backup. Restore and permission repair.
Deployment of new Mac systems including system bind and standard system software via LanRev.
Application support: MS Office, specifically MS Outlook 2016, Cisco VPN,
Adobe CC. ImageJ/Fiji and module installation and instruction.
Canon, HP Printer support.
Installation and support of Fisher Analytical hardware/Controllers.

Confidential, San Francisco, CA

Senior Desktop Support

Responsibilities:

Contract position, supporting Confidential Faculty and Staff including
Workspace includes a Confidential walk - up area to provide immediate support for issues, workflows and software tutorials.
Support of Faculty with End Of Year Wrap-up and planning of coming year.
AV setup and support - Wi-fi Administration and AP support.
Device Management of over 300 iPads utilizing JAMF Casper Suite and Apple DEP
Contract position dedicated to upgrading/deploying the latest Apple hardware and supported peripheral hardware to specific creative design teams.
Dedicated Senior Design Team and Management/VIP Executive deployment support.
Data Management.
User instruction of new software and cloud solutions.
Inventory management.

Confidential, San Raphael, CA

Senior Desktop Support

Responsibilities:

Windows 8.1 and Mac Desktop deployment and support
SalesForce Ticketing System/Oracle Database iOS device deployment and support.
Building of framework/Installation of Scientific Applications.
Setup/Support of Polycom Telephones and Intercoms.
Corporate backup tool, Syncplicity - setup, administration and utilization.
Dept. Heads, Scientists, VIP/EA Support of hardware upgrades and specifically setup, deployments and training new hires joining Senior staff teams.
Scientists R&D environment support.
Buildout and installation of Scientific Applications utilizing PowerShellGitHub, Python scripting, etc.
Thermo-Fisher Science Instruments/Controller Hardware installations and support.

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Senior Desktop Support Resume

Reston, VA

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