Customer Service Representative Resume

Objective:

Customer Service Representative for a established company with 8 years experience in attentively listening, high volume phone environment, excellent oral communication and strong relationship building that will assist in company productivity. Conversational Spanish

Experience:

Confidential,November 2011- Current
Customer Support

Performed trouble shooting on high speed data, video services, and digital home phone in high paced environment.
Investigated and resolved customer billing disputes and inquiries.
Obtained new customers and retained existing customers through superior customer service.

Confidential,
Senior Customer Care Representative July 2006 -October 2011

Resolved customer complaints regarding accounts in an accelerated manner.
Conferred with customers by telephone or email to provide information about the services, accounts, and/or orders.
Advised and trained more than 20 new hires.

Confidential,Knightdale NC
Sales Associate June 2004-February 2011

Computed total purchases and received and processed cash or credit payments of merchandise in a timeless effort.
Assisted customers with recommendations, locations of merchandise and explained use or operation of merchandise.
Greeted customers upon arrival to the store facility with ascertain of each customer\'s needs or wants.

Confidential,NC
File Clerk May 2003-June 2004

Performed daily administrative tasks such as maintain information files and processing paperwork.
Invoice correspondent, kept records in alphabetical order and located and removed material when requested.
Modified and improved filing systems.

Education:

High School Diploma
Fashion & Design

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