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Itcomputer Service / Networking Resume

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Certification Soon to be CompTIA A+ Certified Technician/A+ Essentials Passed

QualificationsLoyal, trustworthy, motivated with a great work ethic. Dependable individual with 20 years experience of providing excellent customer service. Skills include:

  • PC system building including system assembly, setup and verification
  • Working knowledge of Windows 2000, XP, Vista and 7
  • Troubleshooting and repairing hardware and software
  • VoIP client hardware and software configuration
  • Application software: MS-Office XP Professional
  • Wireless Networking and Security
  • Peer to Peer Networking
  • Client/Server Networking: Windows 2000/2003/2008 Server
  • Linux installation and configuration
  • System upgrades and peripheral device installation
  • Maintenance procedures including data backup
  • Building and testing Ethernet and coaxial cables
  • Installation of 110 patch panels and jacks

Employment History

Confidential Niantic, CT ITComputer Service / Networking

  • 5 week internship (120 hours)
  • PC system set up
  • Application Installation
  • System upgrades and maintenance

Confidential Harrisville, RI 
Customer Service / Waiter 1990-present

  • Serve up to 60 guests at a time, making sure they are comfortable and satisfied with their dining experience
  • Oversee a team of up to 12 wait staff during parties and private functions
  • Help give new trainees direction and answer their questions
  • Accustomed to working 10 hour shifts
  • Making sure my section is clean and sanitary before end of shift
  • Cash, check, and credit card handling

Confidential (Business was sold) Pawtucket, RI
Customer Service / Assistant Manager / Bartender 2007-2008

  • Attended to a bar seating 20 guests as well as lounge tables
  • Accurately handled and verified cash register and transferred money to the safe
  • Managed inventory and purchased supplies
  • Rectified customer complaints
  • Cooked, served food, and cleaned entire facility

Confidential (Business was sold) Nasonville, RI
Customer Service / Bartender 2004

  • Similar responsibilities to Leprechaun Lounge

Education

Computer Service Technician / Network Installer Certificate (858-hours) 

Associates Degree / General Studies 

High School Diploma

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