Customer Service Representative Resume

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs.Strong planner and problem solver who readily adapts to change, works independentlyand exceeds expectations.Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Relevant Courses:

Project Management for Executive Assistants
MS Office for Professional Staff
Electronic Presentations for Business Professionals
Keyboarding and Document Formatting
Communication Skills for Executive Assistants
Professional Office Procedures

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Skills:

Spreadsheets/Reports
Event Management
Calendaring
Front-Desk Reception
Executive Support

Computer Skills:

MS Word
MS Excel
MS PowerPoint
MS Outlook
Windows

Experience

Confidential—Houston, TX

Customer Service Representative I2/2012 to 7/2012

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing).Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
Highlights:

Communicated effectively with multiple departments. Established strong relationships to gain support and effectively achieve results.
Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers\' problems.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

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