JOB OBJECTIVE:

To obtain a position in a challenging environment that will allow me to expand upon my experiences and to continue to accumulate knowledge that utilizes team-work effort and enables me to make a positive contribution to the company.

SKILLS and EXPERIENCE:

• Proficiency with installing and upgrading desktop and server operating systems, configuring and troubleshooting peer-peer and server-client networks.
• Experience in Windows Server 2003, 2008 and Exchange; administration and support on Active Directory structure and local user account, e-mail, template, & configuration.
• Solid technical understanding and skill troubleshooting, building, repairing, and configuring of core computer network components including PCs, servers, firewalls, Cisco routers, switches, configuring VPN Client IP addresses, Windows Operating Systems, backup systems software, anti-virus, and e-mail.
• Proficiency in supporting MS Windows XP, Ultimate, 7, MS Office; Excel, Outlook.
• Experience to manage and prioritize multiple assignments to take on tasks with minimal supervision, exercising good judgment in performing and completing in a prompt and efficient manner. Ability to work independently and as a team.
• Proficiency in using LANDesk, LogMeIn, Team Viewer, PCAnywhere
• Possess good customer service skills, attention to detail and multi task.
• Ability to communicate onsite front line resource for customer questions and concerns.
• Proficiency in installing network Cat5e, Cat6 cabling.
• Provide technical support and troubleshooting assistance to personnel PCs, printer, and e-mail setup; hardware, software installation, OS, and related hardware issues.
• Provide second level support for end-user questions and hardware problems.
• Experience in providing Desktop/Laptop Refresh for Chase Bank and Wells Fargo Bank throughout Northern California, Seattle Washington and Arizona.
• Receiving assets, moving equipment within the site, staging equipment for build/image activity.
• Provide technical support to clients as part of pre-deployment asset discovery, executing the replacement activity, updating the asset management system to reflect the activity
• Provide resources and technical assistance for migrating data-including hardware environment refreshes, storage reclamation, consolidation and other key infrastructure initiatives.
• Experience in Hardware Desktop refresh project Point of Sale, Kiosks, and registers.
• Experience in field service break / fix business infrastructure environment.
• Proficiency in installing Cisco VOIP telephone systems.
• Proficiency in troubleshooting Dell GX260, GX280, Hp Compaq dc5700, dc7100
• Proficient in repairing HP Laser printers, Lexmark Laser printers, Source Technologies MICR Laser printers troubleshooting, repairing fusers and components onsite.
• Experience with system deployment of desktop, laptop workstation and system set-up.
• Proficiency in performing server maintenance, storage backup, and administration tasks in active directory on users account and password.
• Proficiency in providing product support and services for Point of Sale. (QuickBooks)
• Experience in repair and maintenance of medical equipment, dental hand pieces, and veterinary equipment. Performed preventive maintenance on a scheduled time frame.
• Experience in maintaining different types of industrial management fire protection and energy systems.
• Experienced in troubleshooting and repairing electro-mechanical, hydraulic, pneumatic, PLC SLC 500 systems, proximity sensors and sensing switches through fiber optic connectivity of conveyors.
• Detail oriented self-motivated and excels in the areas of work activity, organization and execution.
• Self-starter, a contributor in individual or a team environments, and works well with all levels of management
• Experience with networking installation in Healthcare environment.
• Provide product sales, support and services for Point of Sale.
• Experience in repair, calibration and maintenance of large anesthesia ventilating machine and small anesthesia ventilating machine.
• Experience repairing and maintenance of Isoflurane (tec3), Sevoflurane, 19.1 vaporizer
• Experience repairing and maintenance of high speed / low speed hand pieces equipment.
• Experience repairing and maintenance of Ultrasonic Cleaners.
• Experience repairing and maintenance of Pelton & Crane, Midmark, Tuttnauer autoclave and sterilizers.
• Customer service skills on all related point of sale transaction.
• Troubleshooting electro-mechanical circuits, hydraulic and pneumatic repair of medical equipment.
• Assist clients about warranty and out of warranty equipment issues. Create estimates, invoices, purchase orders, packaging and shipping of medical products to clients.
• Report to management on a daily basis regarding productivity and recorded daily work load and schedules.

EXPERIENCE:

Confidential New York, NY
Deployment Lead 07/23/2010 to Present

• Provide Desktop Refresh for UBS Wealth Management throughout Northern California.
• Provide technical support and customer service to existing clients in help-desk, desktop, server and network deployment, migration, maintenance and disposal.
• Provide comprehensive hardware maintenance services designed to protect multivendor environment while maintaining critical uptime capabilities.
• Provide services and solutions for a variety of software systems applications on all levels, ranging from Help Desk Support to Application Development.
• Provide resources and technical assistance for migrating data-including, hardware environment refreshes, storage reclamation, consolidation and other key infrastructure initiatives.
• Provide services a broad range of solutions from consulting and implementation to managed services.
• Provide infrastructure support with cost-controlled solutions. Include complete management responsibility for all elements of a customers IT infrastructure.
• Solutions include the management of systems, call support, network, security infrastructure reporting and monitoring processes.
• Provide Desktop Hardware refresh Point of Sale project for Best Buy retail stores in Northern CA.
• Replacing the base unit of older models workstations, kiosks, and registers with newer models.
• Provide comprehensive hardware maintenance services.
• Provide infrastructure, call support, network, technical assistance and disposal.

Confidential LV, Nevada
Deployment Specialist 08/03/2010 to 08/25/10

• Provide Laptop Refresh for Kaiser Permanente Hospital throughout Northern California
• Receiving assets, moving equipment within a site, staging equipment for build/image activity. Provide technical support to clients as part of pre-deployment asset discovery,
• Executing the replacement activity, updating the asset management system to reflect the activity and preparing the replaced asset for disposition.
• Provide resources and technical assistance for migrating data-including, hardware environment refreshes, storage reclamation, consolidation and other key infrastructure initiatives.

Confidential California
Support Specialist 11/16/2009 to 02/15/2010

• Provide technical support and customer service to existing clients within 2-4 hours turnaround time frame.
• Onsite Tier 2 technical support for HP and Dell desktop workstation for Wells Fargo Banks within the State of California supporting operating systems, troubleshooting network connectivity problems, Hp Laser printers, Hp Troy 9050D, Lexmark Laser printers, MICR laser printers, replacing and repairing fusers, and toners.
• Install CAT5e network connection to end user, and troubleshooting phone systems connection and installation. Maintenance and upgrades of desktop/server systems and networks.
• Provide server and workstation refresh installation project including hardware peripherals (multifunction device printers, check readers, MICR printers, pin pads), image download, data restoration, functional testing and data validation in Wells Fargo Bank sites within California.
• Recycle and repaired printer fusers to minimized downtime and achieved significant improvements in their productivity levels.
• Install, configure, support, troubleshoot, and resolve MS OS (Windows 2K, Windows XP) Windows Application, and all related hardware (PC, fax, scanner, multifunction printers, routers, and networking issues.
• Provide technical training to clients on hardware and software application usage.
• Onsite real time problem analysis, diagnosis, and implement resolutions both on site and off site. Maintain detail information and record on all installation, upgrade, relocation, removal from work orders and user requests.
• Provide end user technical support, answer questions, and provide information via phone, e-mail, desktop support, or onsite hardware and software direct support.

Confidential Ohio
Deployment Lead 11/2007 to 11/2009

• Provide technical support and customer service to existing clients within 2-4 hours time frame. Deployment Lead and managed teams of 4 PC specialists to complete projects in a timely and seamless transitions in Phoenix, AZ, Seattle, WA, Northern California.
• Provide and utilized technical support PC conversion service for Chase / WaMu branches remotely and onsite service for solutions to end user desktop workstation.
• Installed hardware peripherals refresh including multifunction device printers (Lexmark Laser printers (X646e); Hp Laser printers; Dell Laser printers) add master printer receipt; Panini scanner; Magtek pin pad; and IBM p5 RS6000 servers and x3500.
• Onsite and real time problem analysis, diagnosis, and implement resolutions both on site and off site. Diagnose and configured HW/SW issues and network connectivity.
• Recycle and repaired printer fusers to minimized downtime and achieved significant improvements in their productivity levels.
• Configure network problems and troubleshoot connectivity for voice and data line.
• Setup new equipment for new asset replacement and replacing old asset for disposition.
• Maintain and managed unsupervised level of working environment and successfully handled all levels of stress. Organized and managed procedures set by management and support. Executed job performance with a professionalism.
• Manage and supervised a small team of 4 to PC specialists and assisting in onsite work installation. Provide technical training to clients on hardware and software application usage. Administer all workstation related issues including HW/SW set-up and configuration. Maintain a high standard of excellence. Organized and managed procedures set by management and support.
• Asset documentation and direct support to users after the conversion/installation.
• Provide relocation service for banking facilities including de-install and re-install 500 end user PCs, 200 workstation/portables, and 30 network printers. Asset documentation and direct support to users after the re-installation.
• Replace and upgrade existing workstation hardware by replacing video cards, splitter cards, and printer cables.
• Upgrade to new workstations and migrate all data and software to the new systems. Test and confirm all new workstation are functioning properly. Provide end user support after migration.

Confidential , Arizona
Operations Flight Assistant/Desktop Support 10/2006 to 10/2007

• Perform server maintenance to optimized mainframe performance, performed storage and backup file data in a daily basis.
• Supporting desktop and laptop support for wireless LAN connectivity for each computer and on site dormitories for students and employees.
• Admin tasks to include adding, deleting and resetting users account and password.
• My responsibility includes but not limited to customer service and utilizing the availability of fleet aircraft to provide the students of their allotted time to finish their course lesson. Adding a lesson plan for students and instructor if needed after schedules has been done using the Flight Pro program. Administered the students of their flights prior to their scheduled flight plan, verification of the mass and balance sheet for each flight schedule and advising students for cancellation due to a weather and aircraft issues.

Confidential Litchfield Park, Arizona
Sales and support 07/2005 to 08/2008

• Provide product support and services for Point of Sale to clients. Administering repair and maintenance of medical equipment, dental hand pieces, veterinary equipment to clinics and home care facilities. Customer service skills on all related incoming and outgoing point of sale transactions. Perform preventive maintenance on a scheduled time frame. Troubleshooting electro-mechanical and hydraulic to repair and maintain medical equipment. Assist clients about warranty and out of warranty equipment issues.
• Create estimates, invoices, purchase orders, packaging and shipping of medical products to clients. Report to management on a daily basis regarding productivity and recorded daily work load and schedules.

Confidential Arizona
Ramp Agent/Gate Agent 03/2004 to 03/2005

• My responsibility includes providing assistance at the gate areas by issuing tickets, checking baggage and assigning seats and assisting passengers with check-in procedures including tagging of baggage and issuing of boarding pass. Facilitates passengers boarding process and perform other related duties and required or requested and to ensure the safety while working around the aircraft.
• We also make sure that the equipment that we used to service the aircraft is serviceable and that the aircraft is checked upon post arrival and pre departure and to make sure that the baggage of each passenger travels along with them to their final destination

Confidential Arizona
Office and Administrative Support 04/2002 to 01/2005

• My responsibility includes providing and maintaining personnel record keeping, rights and benefits, career and education counseling, legal assistance, organizing activities and administrative duties.
• Part of being in the military is that we are provided with training and skills that needed to be prepared physically and mentally fit when we are called upon to serve and protect our country.

Confidential Arizona
Emergency Management Systems Communication Technician 05/2000 to 06/2001

• Provide maintenance, support and service of PC HW/SW for the State of Arizona that controls the variety of different types of industrial management fire protection system and energy management systems and their electronic controls such as Honeywell, Andover, and Novar, Thorn Auto Call, Simplex, Notifier, Edward and Pyrotronics system. Resolving and maintaining improper malfunction of highly complex and diversified communication.
• Monitor LAN and used test equipment, digital controls and pneumatic control systems and pneumatic relays, switches, transducers, analog and digital.
• Monitor quality routine operations of heat transfer with fluid flow.
• Identify and interpret technical language, schematic diagram and engineering drawings. Installation of electronic equipment locating and repairing defects.
• Prepared reports and maintaining of records and reports are made on a daily basis and a weekly meeting with the management for any issues.

Confidential Arizona
Desktop Support/Engineering Tech II 11/1997 to 04/2000

• Provide internal and technical systems HW/SW support to computer systems development. Managed technical systems SW problems; assisted other staff in the identification and solution of technical systems SW/HW problems on mainframe which includes providing technical and troubleshooting support on desktop and laptops
• Provide SW/HW Installation /configuring of hardware upgrades and peripherals.
• Repair and maintained manufacturing machinery and refining manufacturing processes under the direction of the Manufacturing Engineers to achieve quality and rate defined in the process specifications.
• Perform preventive maintenance tasks as is planned by Manufacturing Engineers and to maintain the different types of industrial manufacturing machinery such as Video Jet Systems International, Solatron, Doefer Engineering Company that supports 49 stages of quality routine operations.
• Allen-Bradley PLC SLC 500 System, proximity sensors, sensing switches through the fiber optic connectivity on each of the 49 stages of routine operations to operate in the process specifications of the conveyors on 4 different stages of operation.
• Bench worked troubleshooting on electro-mechanical, hydraulic, pneumatic set-up and changeover during and after operations.

Confidential Arizona
Manufacturing Technician 08/1995 to 09/1996

• Perform a variety of routine operations supporting wafer fabrication in the area of masking, thin films, etching, diffusion, and lithography.
• Operate and collected information and data from equipment and processes.
• Monitor equipment detected and reported improper machine operations to supervisor and maintenance. Accurately, prepared and maintained all necessary paperwork before and after end of each shift.

Confidential Final Test Technician 07/1994 - 02/1995

• Perform and test qualifying and tuning of the transmitter used in the satellite receiver. Worked in the different types of equipment such as frequency analyzer, frequency generator, multi-meter and oscilloscope to test for final quality control and test components as specified on the engineering change of order if necessary.

Confidential
Assembler 03/1994 - 06/1994

• Assemble parts for the slide rafts aircrafts emergency landing procedures.
• Perform specified plans based on the engineering blue print and initiated routine test and operations for their stability.

EDUCATION:
Studying for CCNA certification

COURSE EMPHASIS:
Oral/Written communication and organizational skills, Technical Math, Technical writing, Hands on laboratory, Electronic devices and application.

LANGUAGE APPLICATION SOFTWARE:
Windows 2003 Server, XP, Windows Ultimate and 7 OS, Windows application software, Novell Netware, GroupWise, ZENWORKS, HTML, Citrix, Proficient in installing, troubleshooting, maintaining, repairing of PC's, Networking CISCO router/Linksys wireless router and firewall, access point, configuration and setup and maintaining of mainframe servers and end users desktop support.

HARDWARE:
Oscilloscope, Frequency Generator, Analog and Digital Multi-meter, Spectrum Analyzer

CERTIFICATION:
Dell Certified Systems Expert (DCSE) Phoenix, Arizona 2007
Client DMS Soft skills/Laptops/Desktops/Latitude/Associate Server Certification V7.0
CPR and First-Aid certified
CNA certified
Certificate of Achievement to MP2 6.0 Essentials
Certificate of Completion to Excel High Resolution Maintenance Printer Training Course
Employee of the Month to Special Devices
Certificate of Achievement to Solder Training Course