Desktop Support Analyst Resume

Professional Profile

Desktop Support Technician with MCSE certification attained in 2007. Strong user advocate and able to bring my great interpersonal skills to bear in mediating between the administration groups and the end user in order to have buy in from all sides since for over 7 years I have continually worked in Desktop support field.
QA testing specialist with strong knowledge base and skills in systems analysis, testing and evaluation, technical documentation, project coordination, and system protection.
Thorough analysis and testing. Adept at pinpointing problems in early stages of development, and recommending optimal solutions.
Effective communication skills; fluent in Farsi, Spanish, and Italian. Recognized at every step of career path for efforts in teamwork and teambuilding.

Professional Experience

Confidential, OR

Desktop Support Analyst - Trade Support (2006)

Chosen from a wide selection of candidates for my flexibility and open acceptance of change this began a new chapter in my career. MCSE certified in 2007. Managed to bring with me the strong sense of duty to the end user and advocacy and have excelled in a field that was yet to be fully experienced by me. Supporting Portland Trade Desk and high profile fund management teams that comprised of a round the clock support for Asia, Europe, US Trade desks. Supporting high profile users who are the peak of the Bank of America income generating structure. Distinguished service with the “Spirit-Awards” and multiple recognitions for my exemplary service. Hardware, software, networking and various Windows based computer platforms. Unix and AS-400 as well as some database experience.

Confidential, OR

Quality Assurance Tester (2004)

Developed the database for test scripts, and updated the existing test scripts in the Testing software database. Learned complicated new banking system well enough to tailor the old scripts to new GUI changes and functionality. Quickly adapted to a new environment and became a productive team member contributing and suggesting new strategies. The River Processing Center located in Gresham, was a very key experience in my already diverse career and I believe it has enhanced my ability to teamwork.

Confidential, San Francisco, CA

Desktop Support Technician (2003)

Information Security Analyst ( )

Quality Assurance Tester ( )

Maintained consistent record of performance in both permanent and contract positions with subsidiary of Fortune 50 Bank of America corporation. As Desktop Support Technician, troubleshot software, hardware, and network problems; in self-managed environment, with primary focus on upgrade and implementation of Band 2000 change to firm’s network.

Audited passwords, assisted in investigations, and produced metrics to refine security processes as Information Security Analyst.

Promoted following successful results in QA testing activities, advancing from single QA tester for over 20 developers to member of 15-person team responsible for supporting 100+ personnel in IT department. Built strong, sustainable relationships throughout tenure with BAS.

Confidential, Emeryville, CA

Quality Assurance Black & Grey Box Tester

Performed broad range of QA testing activities, with responsibility for setting up networks, installing and maintaining test PCs, and working with Windows NT/9x/3x, UNIX, OS2, and Winrunner, LoadRunner, Remedy, as well as all programs operating in conjunction with various platforms

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