Customer Service Agent Resume

SUMMARY OF QUALIFICATIONS

Proficient in information systems technology, project planning, systems analysis, troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results.
Knowledgeable in software development, requirements analysis, and database design
Excellent multi-tasking, organizational, and time-management skills
Ability to thrive in a demanding environment requiring a high degree of deadline-driven productivity, commitment, adaptability, communication, initiative and follow-through
Strong presentation, analytical and problem solving skills

CORE COMPETENCIES

Project Management Change Management Continuous Improvement
Software Development Life Cycle (SDLC) Project Procurement
Earned Value Assessment System Migrations Integrations

EDUCATION

Master of Science in Project Management and Leadership

Bachelor of Business Administration in Business Management

SKILL SUMMARY

Microsoft Expression Web Microsoft Visual Studio Microsoft Project
Microsoft Suite Microsoft Visio HTML/XHTML Cold Fusion
SQL Server Frame-relay ATM MPLS
ISDN DSL T1 DS3
DNS VOIP

PROFESSIONAL EXPERIENCE

Confidential,Atlanta, GA
Project Liaison September 2011 – Present

Efficiently worked close with each internal and external customers to facilitate successful post implementation projects for large, strategic and government customer
Continuously monitored processes and proactively work to identify and resolve issues for large, strategic and government customers such as national, retail and government companies
Ensured appropriate project template documentation is produced to track project implementation of new installed network circuits.
Communicated project status to key stakeholders informed of project status updates
Supported implementation project managers in planning activities including scope, risk management, and communication management
Assisted national operation center (NOC) engineers, national account sales managers and telco to restore major network outages
Tracked and communicated project status and issues requiring escalation for project resolution of down, bouncing and error network circuits

Confidential,Atlanta, Georgia
Developer I February 2010 – August 2011

Resolved client project issues as they relate to system updates, quality and scope
Performed requirement analysis of the software development life-cycle for insurance clients to determine recommended upgrades
Maintained compliance with corporate information security policies and procedures
Developed applications for insurance companies to create customizable policies via their intranet
Maintained communication with project team members, internal and external quality insurance assessors to complete the manual testing phase of system development life-cycle
Defined project plan and determine the best course of action to achieve the client\'s goals and expected deliverables to fulfill all implementation phases of the software development life-cycle
Worked with ColdFusion and SQL Server to design, implement, test and evaluate project requirements
Used multiple languages: HTML, Visual Basic, Cold Fusion to design, implement, test and evaluate project requirements for insurance client’s forms and memos.
Worked closely with other software developers and insurance clients to implement new release functionality
Developed and executed detailed functional test cases based on requirements and end-to-infrastructure

Confidential,Alabama
Customer Service Agent December 2008 – December 2010

Resolved on average 200-400 inbound a day.
Protected consumer information used during negotiating efforts in accordance with company confidentiality policies; complied with Corporate Information Security Policies and Procedures.
Documented billing and credit accounts quickly and accurately; adjusted billing and credit accounts as deemed accordingly.
Secured information to make adjustments, trace payments or change entity data. Identified the extent of consumer concerns and determine best course of action

Confidential,Montgomery, Alabama
Account Receivable Representative February 2006 – December 2008

Secured information to make adjustments, trace payments or change entity data. Utilized established call model to secure commitments to collect overdue claims.
Protect consumer information used during collection efforts in accordance with company confidentiality policies and comply with Corporate Information Security Policies and Procedures.
Document accounts quickly and accurately; make account adjustments as appropriate

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship