Network Support Desktop Administrator Resume New York NY - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, New York
Network Support / Desktop Administrator (May 2009 to Current)

Responsible for building, upgrading, and troubleshooting over 200 client workstations and 20 network printers
Deploy and roll out new workstations using Sysprep and Symantec Ghost.
Provide IT support to local and remote office users with NetSupport and Real VNC
Work with other IT staffs and director to research on new technologies to increase IT Department efficiency.
Migrate Microsoft Active Directory from workgroup level to Domain level
Setup, configure and maintain a multi active directory environments consist of Windows NT 4.0, Windows Server 2000, 2003 and 2008.
Conduct day to day end user access and account managements on Active Directory such as creating new user accounts and secure access through NTFS and GPO permissions.
Operating System installation, troubleshooting and support: over 200 workstations environment with a mix of Windows XP, Windows Vista, and Windows 7.
Application installation, troubleshooting and support: MS Office 2003, MS Office 2007, Outlook 2003 and 2007.
Install and configure Cisco VPN clients for remote access.
Provide Remote Access Service (RAS) to employees through dialup and VPN connections
Provide Networking support to Cable patching and troubleshoot various network related issue using PING, TRACEROUTE and NSLOOKUP.
Maintain and support network connectivity for a 24X7 environment.
Conduct inventory to help manage company&rsquos assets.

Confidential, New York (Jan. 2009 to August 2009)
Network Support / Desktop Support, Part Time

Provide Remote Access Service (RAS) to employees through dialup and VPN connections
Migrate Microsoft Active Directory from workgroup level to Domain level
Setup, configure and maintain a multi active directory environments consist of Windows NT 4.0, Windows Server 2000, 2003 and 2008.
Conduct day to day end user access and account managements on Active Directory such as creating new user accounts and secure access through NTFS and GPO permissions.
Provided IT support for over 50 workstations, and 20 servers.

Confidential, Desktop Support (Feb. 2002 to Dec. 2003)

Participated in PC shows around the Tri-State area. Job responsibility included building barebone PCs, computer assemble, adding and removing peripheral computer parts and troubleshooting.
Used Norton Ghost to create master image for massive PC deployment
Provided phone support to the customers

Confidential, Desktop Support (June 2000 to Dec. 2001)

CERTIFICATIONS:

Comptia Certified PC Technician (A+)
Comptia Certified Network Technician (N+)
Microsoft Certified System Administrator 2008 (MCSA)/(MCITP:SA)
Completed Training for Microsoft Certified Enterprise Administrator 2008 (MCITP:EA)/(MCSE)
Microsoft Certified Enterprise Administrator 2008 certification in progress

EDUCATION: