Office Assistant Resume

SUMMARY:

Professional and knowledgeable Administrator versed in administrative support and customer service. Offering 5 years’ experience overseeing company reputation with customers. Highly efficient and accurate with strong planning, problem - solving and communication skills.

TECHNICAL SKILLS:

Administrative support
Customer service
Team supervision
Telephone etiquette
Office administration
Performance management
Microsoft Word expertise

PROFESSIONAL EXPERIENCE:

Office Assistant

Confidential

Responsibilities:

Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
Delivered messages, mail and packages left for residents and management office in a timely manner.
Answered telephone inquiries from residents, vendors and the public.
Utilized customer feedback to recommend corrective action to executive leadership.
Prepared packages for shipment, pickup or courier delivery to customers.
Operated office photocopiers, maintained office bulletin board and assisted management with clerical or procedural requirements.
Monitored premises security, screened visitors, updated logs and issued passes.

ADMINSTRATIVE/ FRONT DESK

Confidential

Responsibilities:

Opens and closes the office each day.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Issues badges if appropriate and ensures badges are returned when guest leaves.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Answers questions about organization and provides callers with address, directions, and other information.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are not available.

CLERICAL ASSISTANT

Confidential

Responsibilities:

Managed records and data transfer, ensuring tractability and improving operations through automated systems.
Provided clerical support to company employees, including copying, faxing and file management.
Input all documents into the records management system.
Wrote professional memorandum, letters.
Reviewed incoming correspondence and determined the action required and its priority.
Answered telephone inquiries from clients, vendors and the public.
Answered and managed incoming and outgoing calls while recording accurate messages.
Managed office supplies, vendors, organization and upkeep.

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