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Customer Service And Problem Resolution Representative Resume

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Objective and Personal Profile

  • Obtain a position with an organization where I can maximize my project management, program development and organizational skills
  • Will bring organization strong dedication, enthusiasm, responsibility and good work ethic along with the job-related skills gained through educational experience

Education

  • MS Software Engineering (Project Management and Quality Assurance).
  • BSBA Management Information Systems.

Coursework

  • Software Engineering Foundations, Software Systems Modeling and Analysis, Dependable Systems and Software, Software Project Management, Networking Telecommunication, Mobile Communications and Wireless Security, Software Construction, Process Management and Lifecycle Modeling, Software Metrics and Quality Management, Software Verification and Validation

Computer Skills

  • MS Office MS Project Java
  • Rational Rose Requisite Pro Visual Studio
  • Visio MS SQL Server Quality Center

Experience

Confidential Department of Computer Science, January 2011- June 2011
Graduate Assistant

  • Assist assigned professors with research
  • Provide Computer Lab Assistance

Confidential, June 2009-August 2010
Customer Service and Problem Resolution Representative

  • provided technical assistance to customers who were having problems with internet connections via telephone

Confidential, July 2008- January 2009
Technology Assistant

  • Performed common office duties including faxing, organizing files, typing documents, completing assigned projects using Microsoft Office tools

Activities

  • Confidential
  • Church Youth Advisor
  • Volunteer Tutor

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