Software and Hardware tester/Desktop Engineer/Mcafee Support Engineer Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Software and Hardware tester/Desktop Engineer/Mcafee Support Engineer

Test Software and Hardware in test lab for Dept of Education Enviornment
Vulnerability Testing of software in Lab
Complete GP result and security scan for software testing for EARB approval
Windows 7 Project support Lead and Engineer
Windows 10 Project support Lead and Engineer
Login to Testlab machines using Cyberark account for admin rights to install Software for users
Client Advocate for Information technology coordinators for various Education Departments for testing in Lab
Imaging of Dell Laptops for Refresh\Migration windows 7 project
Add users to Mcafee (EPO) console
Push MDE and FRP to computers
Support for Mcafee Data Loss Prevention (DLP) Encryption
Do recovery’s for users who have been locked out of computers no longer in EPO, SCCM and Active Diectory
Install Software using SCCM 2012
Tier III support for Desktop support team for escalated incident and problem tickets
Encrypt Laptops using McAfee EPO
Delete computer names for Mcafee EPO, SCCM and Active directory
Create Image for Various laptops and Desktops through SCCM
Add computers to object unit (OU) for applications and for Imaging
Present applications to change advisory board for deployment department wide

Confidential

Service Desk Analyst

Resolve Helpdesk escalated tickets
Answer calls into the Service desk about Password resets and unlock accounts
Give users access to various Applications
Work in Remedy ticketing tool to update and evaluate tickets for escalation
Assist users access to SharePoint and update the portal with documentation from various departments

Confidential

Corporate Support team Lead and Supervisor

Team Lead for Corporate Support team
Input tickets using Servicenow
Manage staffs completion of projects to include Windows 7 refresh
Complete escalated tickets not able to be completed by staff
Answer incoming calls from offsite users and remote into users machine via Logmein123 to resolve issues.
Utilized ServiceNow for performance charts
SharePoint support

Confidential

Windows 7 Migration Project Coordinator and Technician

Project Manage the Migration of users from windows XP to Windows 7
Salesforce support to users on trade desk.
Test applications in development and production environment for windows 7
User Support for firm software. Ready talk, Salesforce, Bloomberg and Quickbooks
Instruct users on usage of Zendesk ticketing system.

Confidential

Information Technology Analyst

Coordinate with Help desk to Migrate users from windows XP to Windows 7 on HP Desktops and Laptops
Assist in the administration of Service now ticketing system. Adding user accounts, workflows and uploading documents.
Create image for Dell Laptops and Desktopsusing Ghost 2012

Confidential

I.T Specialist

Install Mac 10.6 and 10.7 on new Mac machines for users who work in X - ray and Imaging Departments.
Install Parallel Desktops to enable Macs to run Windows 7
Enable Macs to work with Microsoft active directory
Pacs and Ris Support
Mhs and Hippa Support
Project Lead on Microsoft Lync as a replacement for Office communicator.
Open tickets using Service now ticketing system
Create accounts using ARS and Active Directory
Connect Cisco Any connect for laptops and mac.
Connect Cisco Any Connect for android users.

Confidential

Windows 7 Migration Lead

Confidential

Systems Analyst

Perform fulfillment processing and provide supplier management assistance for delivery of commercial-off-the-shelf (COTS) software products supporting the USCIS infrastructure such as enterprise license agreements for workstation operating system, office applications and individual software packages.
Provide technical and administrative assistance to assure the software products received measure to service level agreements (SLAs), contract specification, agreed upon schedule and the expected level of quality.
Perform the procedural steps of the fulfillment process which entails step-by-step work-flow that efficiently and effectively provides for the customer’s needs.
Receive, receipt, inventory, track, transfer, excess, dispose, and document all transactions in the software license database tracking tool.