IT Support Specialist Resume

WORK EXPERIENCE:

Confidential

IT Support Specialist

Responsibilities:

Confidential

Service Desk Technician

Responsibilities:

Provide Help Desk and Desktop support for Windows 7,8, Server 2012, Mac OS
Provide on-site support for several Confidential in Wash. DC
Active Directory, Office 365, Network Printer Support, Chromebook Device Management
Use LabTech software to remotely address user issues, ConnectWise for tickets.
Desktop Images( Confidential ), Installed software, setup workstations

Confidential

IT Support Analyst

Responsibilities:

Provide Help Desk and Desktop support for Windows XP/7.
Utilize Active Directory to perform passwords resets, and account management for users.
Troubleshoot hardware and software related issues.
Troubleshoot issues with network printers, internet connectivity, MS Office 2010/2013/365 and Outlook.
Provide mobile support and configuration for iOS and Android.

Confidential

Sr. Apple Support Technician

Responsibilities:

Applied developed knowledge of the technical skills, company policies, and procedures to complete a wide variety of responsibilities.
Provided phone, remote and desk-side support in a Mac and Wintel environment.
Installed software, setup workstations, and mapped network printers.
Used Active Directory to handle password resets, and user account information.
Assisted with mobile phone support for the latest versions of iOS, and Blackberry (BES Server).
Installed Cisco VPN, with RSA tokens to support users who telework.

Confidential

Data Migration Technician / Desktop Support

Responsibilities:

Installed internal hardware into Dell workstations/laptops.
Ran DOJ/OJP batch scripts for user state migration and OS deployment task sequences.
Assisted migrated users with questions and demonstrations of common Windows 7 tasks.
Provided minor troubleshooting tasks during deployment phase.
Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.

Confidential

Support Technician

Responsibilities:

Provided help desk support to over 60 Confidential agencies.
Created job tickets in Remedy and resolved customer issues at Tier 1 level in a Windows and Mac environment.
Responded to email request to be assigned to the proper service team.
Created and reset email and domain accounts in Active Directory and Confidential Active Roles.
Responsible for supporting PeopleSoft issues.
Configured MS Outlook for new users and added archived folders.
Used Bomgar and LanDesk software to remotely address user issues.