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Desktop Support Specialist Resume

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Education

Certification in Computer technical Support

Licensure & certification

  • Wall Street Engineering Program for Certification MCSE (in progress)

Technical Skills :

System knowledge: Lion ♦ Microsoft OS ♦ Vista/ XP/Windows 7 ♦ MS Office Suites ♦ Windows Server 2003/2008♦Exchange 2003/2007/2010 ♦Active Directory ♦ FTP server ♦ Outlook♦ Entourage ♦ Blackberry BES server ♦ Bloomberg Application ♦ Rhino♦ Net boot


Relevant Information technology coursework

Computer Support Systems ♦ Systems Analysis and Design Telecommunication & Networking
♦ Business Applications Project Management ♦ E-Commerce Integration ♦ Organizational Management: 3D Graphics ♦ Multimedia Design and Robotics.


Work Experience

4/11-7/11 Confidential,New York, NY
Desktop Support

  • Active Directory and Exchange service support.
  • Printer Support Local and Network printers, Plotter, Epson Proofer Printer.
  • UTC Font Server Tier 3 Support.
  • Support all Designer applications CS4, CS5, Serendipity, VM Fusion, Outlook 2k10, 2k11.
  • Managed handheld devices, IPhones, IPad, IPod and E-reader.
  • Resolved all issues with VPN, Web email.
  • Provided Support for all executive users.
  • Resolve all Desktop related issues both in house and remotely and document steps taking to resolve all issues.

6/10-3/11 Confidential,New York, NY
Macintosh Desktop Engineer

  • Managed Windows Server 2003/2008, Active Directory, Exchange 2003, 2007, and FTP server.
  • Active Directory and Exchange Support.
  • Provide All users with technical assistance both desktop and remotely, VPN.
  • Monitored and updated all personal machines such as MacBook, MacBook Pro, IMac, G5, and Mac mini, Ipads, IPods, and IPhones.
  • Provided expert support in CS4, CS5, office 2k8, 2k11, vm fusion, UTC Font Server.
  • Manages all wide format printers’ plotter printers, Epson proofers, Image Press printers.
  • Support Mac OS X, 10.5, 10.6, Windows XP, Vista, 7.

11/09-5/10 Confidential,PA
System Engineer

  • Print Server setup and configuration.
  • Bes Server Support, FTP configuration.
  • Windows Server 2k3, 2k8 and Microsoft Exchange 2k7.
  • Software troubleshooting (Seibel, Lotus Notes, Nice, MS Office 2003, 2007 Sametime 805).
  • Group Policy management.
  • PC/Mac rebuilds and reimaging, managed all move projects and port activation Issues.
  • Managed all Mac User application Microsoft 2k4, 2k8.
  • Supported IPhones, Ipads, Blackberries.

3/08 – 10/09 Confidential,NY
System Administrator

  • Manage all wide format printers, Blackberry server.
  • Manage Windows Server 2003/2008, Active Directory, exchange 2003, 2007 and FTP server.
  • Supported all Video/Audio Conferencing with all Executive users and outside venders.
  • Knowledge of Web helpdesk Ticketing systems.
  • Provide new user PC/Mac and network orientation training to incoming employees.
  • Provided level 2 user supports for 300 clients on Mac and Windows Environment.
  • Experience of supporting, Windows XP/Vista Outlook, Entourage, Mac OSX 10.4 and 10.5.
  • Research and testing of new technology.
  • Provide Software Support Adobe suite CS3, CS4 Office applications, Mac/Pc 3D Software, AutoCAD, Solid works, Rhino.
  • Provide printer Supports, Xerox 7760, 7700, HP 4250, Canon Plotter, Xerox Fiery Pro80, Canon IPR Printer.
  • Managed Backup system, Backup Executive 5.0.
  • Managed all handheld devices IPhones, Blackberry, IPod.

2/06-2/08 Confidential,NY
Desktop Support

  • Supported Windows XP, Windows Vista, and Mac OSX.
  • Supported Executive Clients.
  • Knowledge of Remedy Ticketing system.
  • Software installation, upgrading and troubleshooting including Bloomberg and Humming Bird apps.
  • Hardware and Peripheral Support, upgrading and troubleshooting.
  • Local and Network printer Setup and Support.
  • Laptop support, VPN PGP setup and support.

1/05-2/06 Confidential,NY
Desktop Support

  • Setup and configured Printers, Laptops, and Workstations.
  • Phone and remote Support for users.
  • Maintained multiple spreadsheets of all Equipment in office.
  • Provided home support for all employees.
  • PGP encryption.
  • Home installation of all executive users.

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