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Help Desk Support Resume

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Objective: To obtain a position that will enable me to utilize my educational background and ability to work well with others while further strengthening my skills and knowledge to lead me to a successful career.

Summary of Qualifications:

  • Three years of experience with help desk support to employees and clients needing technical help with Windows and Apple computers as well as Smart phones.
  • Excellent ability to learn, adapt and support new technologies.
  • Installations of hard drives, optical drive, and RAM in both desktop and laptop computers.
  • Excellent withinstalling and configuring Microsoft Windows (Xp/Vista/7).
  • Fluent in both English and Spanish

Professional Experience:

Confidential, DCMay 2010 – Present
Geek Squad (Help Desk Support)

  • Provide Help desk support for thousands of clients in person and by telephone.
  • Performed administrative duties including answering phones, filing, copying and faxing documents, shipping and receiving supplies as well as client computers.
  • Performed diagnostics and troubleshooting of PCs and Macs while documenting service orders using Best Buy\'s STAR ticketing system.

Confidential,DC September 2009 – May 2010
Personal Computers/Home Office

  • Assisted guest with making purchases while informing and teaching them about the latest technology.
  • Provide customer with important information about products.
  • Explain why protection plans are vital for computers to customers.
  • Help customers buy the computer that fits their needs and sell them the right protection and services.

Confidential,Ijamsville MD June 2005-October2009
Assistant Foreman (Construction)

  • Arranged proper layouts of playground and other section layouts on site.
  • Prepared weekly inventory reports and submitted them to supervisor.
  • Assisted customers in discussing where they would like the playground to be built.
  • Discussed issues with customers if there was a problem where the playgrounds werebeing built.

Education:

Graduated: Computer Network Systems and Information Technology

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