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It Helpdesk Student Worker Resume

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Education

Bachelor of Science in Computer Science

Technology Summary

Languages: Java, C#, PHP, JavaScript, Visual Basic
Databases: MySQL, Microsoft Access
Operating Systems: Windows XP/Vista/7, Mac OS X, Ubuntu

Employment Experience

Confidential, IT Helpdesk Student Worker (September 2008 – June 2012)

  • Assisted with the deployment and maintenance of computer labs including printers.
  • Imaging of desktops and laptops
  • General troubleshooting of desktop, laptop, mobile phone and printer issues.
  • Use of a ticketing system to escalate issues
  • Assisted users through email, phone, remote and in person service.

Confidential,Warehouse Worker (June 2008-September 2010)

  • Helped in the unloading and loading of trucks.
  • Assisted in administrative duties including reported broken or damaged items and ensuring appropriate piece counts of items shipped and received.

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