Customer Service Rep Resume

Objective

To obtain a temporary position in as a Clerk Clerical

Education

Electrical Technology-Certificate
Industrial, Commercial, and Residential Wiring
Twelve-month program in Electrical Theory and hands on application

Electrical Theory/Safety/National Electrical Code
Electrical Wiring/Lighting/Conduit Bending
Motor and Advanced Controls/HVAC controls
Alarm Technology/Fire Access/CCTV
Load Calculations/Branch Circuits

Diploma-General Studies

Studies towards a degree in Business Management

Customer Service 101-Certificate

Intro to Software Applications
Word/Excel/Power Point
Telephone Courtesy
Business Mathematics

Experience

Confidential, Hartford, CT 08/2011-09/2011
Supervised Absentee Ballot

As an election official, delivered absentee ballots to registered voters who were unable to appear at the polling place on the day of a primary, election, or referendum due to illness or physical disability
Assisted senior citizens in completing applications for an absentee ballot

Confidential, Hartford, CT 03/2011-04/2011
Voter Registration Canvass Team

Working for the Office of the Registrars of Voters, went door-to-door confirming registered voters at specific addresses and providing the opportunity for any unregistered voters living at the address to get registered to vote

Confidential, West Hartford, CT 02/2008-07/2010
Customer Service Representative

Process customer transactions accurately and efficiently
Process customer returns, exchanges and price adjustments
Answer incoming phone inquiries
Sell and upsell services and products directly to customers

Confidential, New Britain, CT 07/2009-10/2009
Overnight Flow Team Member

Primary responsibilities include unloading incoming deliveries, stacking pallets, stocking shelves and maintain internal storage area
Ensure sales floor is customer ready
Stock merchandise to sales floor from stockroom and freight

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