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Mac Desktop Engineer Resume

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SUMMARY:

Seeking a position that utilizes my professional credentials and experiences, strong communication skills, creativity and passion for technical problem solving. Seeking a position that offers opportunities for greater responsibilities and financial rewards.

PROFESSIONAL EXPERIENCE:

Mac Desktop Engineer

Confidential

Responsibilities:

  • Maintained the integrity of the desktop environment. Evaluated the infrastructure, complied with requirements and recommended solutions to improve the performance of existing and proposed systems. Designed, installed, tested and maintained upgraded systems and roll out projects. Integrated improved software, hardware, support patches and security updates.
  • Adhered to established organization protocol when collaborating with teammates, peers, clients, the engineering department and management. Triaged client requests before addressing technical or training needs.
  • Enhanced technical knowledge and interpersonal skill set through first hand experience and by attending educational workshops and reviewing publications.
  • Demonstrated excellent customer service skills per performance and client evaluations.
  • Provided hands on production support and maintenance of Active Directory Infrastructure
  • Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) emphasizing on a Mac Infrastructure
  • Provided third level help desk support for problems relating to Active Directory on Macs, Windows and Virtual Machine environments
  • Executed adding Macs on Active Directory
  • Daily usage of IBM BigFix SME for patch management, inventory and security compliance

iOS / Mac Senior Advisor

Confidential

Responsibilities:

  • Senior Adviser providing specialized customer support for iOS and macOS.
  • Upper Level Supervisor assigned the task of addressing challenging internal issues.
  • Senior Advisor assigned the task of interfacing with customer service and engineering departments in order to troubleshoot technical challenges.
  • Upper Level Supervisor assigned to address the most difficult customer inquiries until resolved. Maintained detailed case logs.

iOS / Mac Advisor

Confidential

Responsibilities:

  • Rebuilt and strengthen relationships with dissatisfied customers.
  • The first point of contact between customer and Confidential .
  • Assisted individuals in a timely manner by troubleshooting and resolving issues that they were experiencing.
  • This included difficulties with popular Confidential products including iPhones, iPads, MacBooks, Desktop Macs and Servers.

Graphic Designer

Confidential

Responsibilities:

  • Utilized my macOS and iOS expertise to provide superior service and hands - on support for iPhone, iPad and Macs.
  • Administered the Confidential Mac ’s in two different buildings.
  • Re-designed and improved all of the Confidential . packaging material.
  • Mentored and was one of the go-to employees in the store.
  • Provided subject matter expertise in a simple concise manner to clients, employees and management.
  • Able to efficiently turn around repairs.
  • Committed to exceeding the customers ’ and employers ’ expectations.
  • Cooperatively solved customers ’ technical issues with co-workers.

Merchant/Buyer/IT/Designer

Confidential

Responsibilities:

  • Consistently used advanced technical skills to install high end entertainment systems in homes.
  • Product specialist aided clients in all areas of electronics (audio and video).
  • Assisted customers in selecting the most appropriate products for their situation.
  • Trained novice staff to become quality sales people.

Product Trainer

Confidential

Responsibilities:

  • Key team member of an 8 week, non stop, West Coast, box store tour
  • Trained associates from international corporations in cutting edge electronics.
  • Gained valuable leadership and team work skills.
  • Produced multimedia presentations using Adobe Flash.

Technical Specialist

Confidential

Responsibilities:

  • Utilized advanced knowledge of macOS and iOS to provide superior service and hands-on support for iPhone, iPad and Macs.
  • Installed and configured hand-held devices, MacBook, PC workstations, laptops, software applications and printers.
  • Supported Investment Bankers with one on one tutorials on anything IT related.
  • Identified, prioritized and resolved issues in a timely manner.

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