Customer Service Rep Resume
Career Overview
Objective
To obtain a challenging position, where I may utilize my sales and customer service experience to meet customer demands in a fast-paced environment.
Work Skills
Proficient in Microsoft Word, PowerPoint, and Microsoft Excel
Fast Learner
Inventory control
Problem solver
Excellent Communication Skills
Team player
Detailed Oriented
Telephone inquiries
Customer service
Multi-line phone usage
Accomplishments
Customer Service
- Consistently received positive feedback from guests and employer.
- Created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive attitude towards all customers and employees.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash drawer at end of shift with 99% accuracy rate.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding location, product, promotions and orders.
Work Experience
August 2009 to April 2010
Cashier
Confidential - Baton Rouge, La
Guaranteed positive customer experiences and resolved all customer complaints. Greeted customers entering the store to ascertain what each customer wanted or needed, and worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
October 2007 to November 2008
Team Leader
Confidential - Baton Rouge, La
Provided customer service for an average of 60-100 calls per shift, answered customer inquiries, took orders, and provided new product information. Also answered questions regarding store and products, while maintaining knowledge of current sales and store promotions; accurately balanced cash drawer after every shift.
Educational Background
Major: Business Management
Coursework includes: Accounting, Economics
High School Diploma
Process Technology Training
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