Information Technology Field Technician Resume

WORK EXPERIENCE:

Information Technology Field Technician

Confidential

Responsibilities:

Receive and accept Tech Calls early in the morning.
Use Customer service skills to call Clients and schedule appointments.
Pickup Confidential replacement parts from shipping Confidential, ship back malfunctioned parts, close Tickets and calls.
Replace Confidential Hardware and test Desktops and Laptops in Confidential Diagnostics and register new Service Code when needed.
Complete all tasks by 12AM (Required time of completion varies).
Keep Confidential Certifications up to date by completing course tests.
Be on standby throughout the day for possible new services requested.

Confidential Master Computer Retail Associate

Confidential

Responsibilities:

With no supervision; attend virtual and in - person Confidential Meetings once a Month to provide, troubleshoot, educate information, settings, tips and tricks about Confidential and their Watches iPads, iPhones, MacBook, iOS, Sierra, High Sierra OSX, AirPods, HomePod, Beats audio devices and their accessories to Teammates and hundreds of Customers; App Store, Installation, Split Screening, Touch Bar, Pages, Keynotes, Numbers, Thunderbird mail, Photos, Safari.
Held the responsibility to absorb knowledge independently with several vendor devices (iPad Pro w/ Confidential Pencil, BeatsX) entrusted to me while showing sense of leadership.

Computer Retail Associate

Confidential

Responsibilities:

Educate, troubleshoot and sell customers the Windows, Android, Amazon Fire, Confidential Operating Systems; their apps, components and accessories.

PC Refresh/Remediation

Confidential, Salisbury, MD

Responsibilities:

Migrated Medical Data and replaced 8 Desktop Workstations within 2 days using Windows Migration Tool.
Includes Setting up brand new pre-built PC Desktops, reinstalling Windows Operating System, Installing programs that was required by the Pharmacy with little to no supervision in a swift amount of time.

Help Desk/Tier IT Support Technician

Confidential

Responsibilities:

Learned also troubleshoot through hands-on trained about the basics of troubleshooting, replacing and configuring hardware and software, in Computer Technology; including Desktops, Laptops Operating Systems, Hard Drives, Networking, I/O Devices, Printers, Windows/ Confidential Updates, Memory Diagnostics, Motherboards, Directories, Command Line, Graphic Cards, RAM, File Backups and Restoration, Microsoft Word, Excel, PowerPoint, OneNote, Outlook.
While assigned Help Desk, I’ve sat for 8 hours; 3 times a week, managing phone calls and Help Desk Troubleshoot over 10 tickets daily on two different School sized Government Trade School Campus. Answering the proper troubleshoot questions and sending out a tech to fix the issue when required.
While not assigned Help Desk, I was a Deskside Support Technician in a Classroom setting; successfully troubleshoot Windows and Confidential Desktops, Laptops, Operating Systems, Printers network connections, software replaced internal and external components.