Pursuing a career position that requires a motivated, dedicated, responsible IT team player that has extensive experience providing hardware and application support on multiple platforms and systems including MS Office, Word, Excel, Windows vista and XP. In addition have excellent organizational skills and the ability to work independently, have strong communication and customer service skills with the ability to work with clients of all levels. Break-fix, support and software troubleshooting, along with the ability to accept responsibility, demonstrate adaptability, and commitment to excellence. Where as experiences and performance will be recognized, thereby allowing opportunity for growth and development. Also where Five years experience supporting and troubleshooting hardware including laptops, desktops, workstations and peripherals will be an asset.

PROFFESIONAL EXPERIENCE:

Confidential,Washington DC 5/09-02/2010
Computer Field Service Technician (DC Metro Region]
Dell warranty technician
Install & troubleshoot hardware
Performed computer repairs & setup PC’s for customers.
Pick-up, delivers, and installs hardware components at client sites.
Schedule service appointments at clients locations
Performed memory upgrades, replaced modems, sound cards, cd & hard drives.
Meeting or exceeding service level agreements
Other duties, greeting customers, take orders and answering the phone.

Confidential,Springfield, VA 8/07 -04/09
Helpdesk Side Support Hardware and Software Tech
Supporting 3500+ users with day in day out computer issues.
Including hardware, e-mail, phone, remote desk side, software applications and os support.
Responsible for diagnostics, repairing of Dell,HP, laptops and desktops.
Also working with Panasonic Taut notebooks and software support.
Imaging of system with Semantic ghost software and Bart Pe tools.
Used of Active Directory adding system to the domain and managed users.
Swap and pull back up tapes from the noc server machine.
Diagnose, fix HP printer issues, replaced parts, configure network printers via TCP/IP.
In addition work with remedy ticket system, support lotus notes, MS office, windows xp, & server 2k3.

Confidential,Fairfax, VA 07/06-06/07
Helpdesk Technical Analyst
Dell Hardware Technician
Supported 4000+ users/including the help desk team.
Responsible for diagnostic and repair of Dell Desktop and laptops.
Providing break-fix, troubleshooting software/hardware issues on XP Operating systems.
Contacts Dell Parts Direct for warranty repairs
Responsible for performing in-house repairs for non-warranty hardware.
Image laptops, PC’s ,via Altiris express, Ghost and SMS.
Add system, users, groups, and changing passwords via Active Directory.
Use remedy, lotus notes, excel, maintaining repair logs and asset web.
In addition I backup and assist with inventory assets and management processes.

Confidential, Austin, TX 08/04-04/06
Dell Field Service Technician (DC Metro Region)
Provide on site technical support for all Dell Hardware at client locations including the Department of Justice,
Secret Service, EPA and numerous other commercial clients.
Diagnose and troubleshoot hardware issues on Dell all laptops and desktops models.
Perform Dell Diagnostics, updates & set bios to system boards on laptops and desktops.
Help customer understand related issues about Dell systems and peripherals.
Repair Desktops, Workstations and Laptops at commercial and government sites.
Repair and provide maintenance for retail services and components at commercial facilities and homes.
Upgrade, set up and configure Dell printers, monitors and wireless devices.
Restore, configure & install OS systems and software to Dell computers including MS Office, Windows NT, 98, 2000 and XP.
Pick-up, delivers, and installs hardware components at client sites meeting or exceeding service level agreements.
Track status of work orders, parts and Dell warranty processing for pending work tickets.
Schedule service appointments at client sites.
Track and maintain expense reports using Microsoft Excel.

Confidential,MD 11/03-06/04
Computer Technician
Install & troubleshoot hardware, software & Internet connectivity.
Provided hardware and application support for Dell, IBM and Compaq systems
Re-image laptops and desktops using various software and programs
Assist users on the phone and in person with technical issues.
Configure & troubleshoot laptops, desktops, printers, network cards & modems.
Deliver setup and test PC’s at costumer homes.
Installed and configure software including MS Office, Windows XP, Anti-virus programs and firewalls.

EDUCATION and CERTIFICATIONS:

Dell warranty parts direct certified
DCSE Certified on Dell laptops, desktops & workstations
CompTIA Network+ Certified
CompTIA A+ Certified

INTERPERSONAL SKILLS:

Proficiency as a Microsoft Desktop Support Technician
Software/hardware proficiency in Windows 98SE, 2K, XP, MS Office,
Corel Word Perfect, Adobe Photo Shop, Norton Anti-virus and Zone Alarm firewall.
Networking skills, TCP/IP, dial- up and DSL.
Resourceful problem solver with positive attitude.
Bilingual in English/Spanish