IT Help Desk Assistant Internship Resume

Objective
To obtain a Help Desk Support can put into practice the fundamentals I have acquired at Georgia Northwestern Technical College.

Skills

Install Modems, Hard Drives, Sound Cards, RAM, Motherboards and CPU’s
Soldering and Repair
Computer Imaging
Check CMOS (BIOS), Check Date, Product ID, Product Key
Troubleshoot Internet Connectivity
Networking
Microsoft Excel, Word, Outlook, PowerPoint, Access, and PeopleSoft

Education

Associate of Applied Science Degree

Completed Cisco Networking Academy

Accounting and Computer Technology Courses

Computer Systems Technology Courses

Accounting Certificate

Professional Experience

Confidential., Calhoun, GA July 2011 – September 2011
IT Help Desk Assistant Internship

Set-up new computers and laptops, software installation and software upgrades.
Install common software applications.
Set-up domain users and add domain users in the Active Directory.
Changing backup tapes and set-up email accounts.
Record any new help desk calls and make changes to a mobile account upon request.
Transfer user profile to new PCs and record service tag numbers in the system.
Basic network TCP/IP troubleshoots, repair PCs and laptops.
Assists Help Desk in resolving technical issues and track issues within call management software.

Confidential, Rome, Georgia March 2011 – June 2011
Management Information Systems Internship

Set-up network clients, e-mail accounts, and basic network TCP/IP troubleshoot.
Transfer user information, email, diagnose, basic network installations, troubleshoot and other applications.
Set-up County network protocols and prepare new PC’s for use by county employees.
Backup/restore user profiles, data, and add domain users in Active Directory.
Configures, installs, maintains and repairs a variety of desktop products, including PCs, printer, wiping all data and other peripheral devices.

Confidential, Frederick, Maryland April 2003 – February 2008
Escrow Analysis

Analyzed homeowner’s property taxes and insurance to determine rationale for why an overage or shortage arises on their escrow account.
Processed/reviewed account data and verification of data provided by various servicing areas and outside sources.
Demonstrated ability to organize, prioritize workload, basic accounting skills, strict adherence to time frames, attention to detail, ability to detect errors in accounting or math, and proficient in research.
Administer strong mathematical abilities, analytical and problem solving skills with a high degree of accuracy.

Confidential., Frederick, Maryland January 1997 – April 2003
Senior Accounting Representative

Prepared, analyzed, recorded whole loan funding wires and confirmed whole loan settlement summaries.
Checked figures, postings, and documents for correct information, mathematical accuracy, and proper codes.
General Ledger reconciliation of Capital Markets and Mortgage Insurance Payable accounts.
Data entry of journal vouchers into company mainframe system and copy machines to perform calculations and produce documents.

Confidential, Clarksburg, Maryland October 1999 – August 2001
PC Tech Internship

Performed hardware installations and repairs.
Computer imaging.
Software and BIOS troubleshooting.

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