SUMMARY

Accomplished senior consultant with over 13 years of experience in consulting, including 7 years in top 4 consulting firms. Experience in implementing Siebel CRM, Systems integration and client service solutions. Abilities include blend of Functional, Technical & Analytical skills with business expertise in Trade Promotion Management. Significant experience in solution architecture, business process engineering and global delivery.

Superior Skill in implementing integration solutions for large-scale projects, known for translating complex business problems into manageable technical solution. Expertise in business processes of various industries including FSI, Consumer Goods & Public Sector. Strong technical skills in Siebel EAI and executed projects integrating with TIBCO, MQ Series, and JMS, worked on entire spectrum of integration solutions such as, Web services, VBC, XML, Data Mapping, IO, Dispatch Service and SSSE. Skills & Qualifications includes:

Team Management Ability to Sell Ideas Self Motivated Onsite & Offshore Delivery Large-Scale Project Exp Functional Expertise Technical Skills Cost Effective Solutions Client Relations CONSULTING EXPERIENCE

Employer – Confidential,

Confidential,Yardley, PA
(Life science)

Customer First CRM Mar 11 – Dec 11

Life science application to manage campaign and Order management for pharmateutical clients.

• Implemented bi-directional web services for Orders, Contact, Activity, Address, Account and Service Request.
• Helped in successfully applying the patch with analysis and technical implementation.
• Troubleshooting & fixing the issues arising out of production system and enhancement to the existing code base.
• Performance tuning and converting expensive script based solution to out of box server component jobs.
• Co-ordination with various teams outside of the organisation and formalising data exchange mechanisms.

Confidential,Consulting Client -Confidential,

New York
(Public Sector)

Confidential,Sep 08 – Mar 11

Case management application for Public Sector Agency to automate document handling and case lifecycle.

• Lead the effort in architect & implementing the solution for key components in the project. Involved from conceptual stage to delivering the actual solution and performed various roles during the life cycle of the project.
• Delivered an efficient reporting system by eliminating time consuming manual work with increased percentage of reporting tenant information to Federal Govt with least resources possible.
• As part of solution architect team, delivered a complex technical solution for document management to efficiently track, retrieve and archive the huge volume of documents generated through the system.
• Defined critical business processes after GAP Analysis and converted them into traceable components in Siebel CRM.
• Reduced the cost of storing huge documents by converting to structured data with the ability to generate the documents on demand.
• Helped to resolve the critical migration issue’s post go live without affecting the project budget, timelines and solution acceptable to all the stakeholders.
• Responsible for design, development, testing and implementation of key components.

Confidential,St Louis, MO
(Financial Services)

Houston CRM May 08 – Sep 08

Financial Services application to deliver Sales, Underwriting, and client setup forms through adobe form server.

• Served as an integration expert to implement Adobe form server and Siebel integration using JMS as middleware for file transfer mechanism.
• Delivered a cost effective solution to handle customer documents, which was critical for business and assumed as huge development task.
• Responsibilities includes, architecture design, finalise mapping with others systems, GAP Analysis and implementation.

Confidential,Dublin, CA
(Financial Services)

Sales Management and Reporting Tool (SMART) Jan 08 – Apr 08

SMART is a system to manage dealers and financial advisors for Franklin Templeton.

• Integrating Asset management system Interwoven with Siebel through web services and symbolic URL.
• Create and maintain Inbound Web services using WEB UI DDK for the Java clients.
• Porting Web services connectivity from HTTP to HTTPS.
• Troubleshoot, Maintain and Enhancement for Siebel SSSE Environment.
• Applets customization and modified the vanilla Business Components and VBC’s to display data sourced from Trillium web services.
• Performance tuning for the existing business components by modified the scripts with best practices.
• Exposed Siebel application for external clients through portal framework mechanism.
• Enhancement to Siebel Wireless application which is accessed from Blackberry and PDAs.

Employer – Deloitte Consulting Jul 03 – Oct 07

Confidential,Downers Grove, IL
(Consumer Goods)

F&B Trade Promotion Management (TPM) Oct 06 – Sep 07

TPM application to facilitate the retail associates to plan promotions effectively to increase the sales revenue on their promotions to the customers.

Defined the architecture to bring all the master data (product, product categories and price list) to the TPM system from various home grown systems.

• Responsible for designing and developing the Deductions module by integrating with SAP AR.
• Designed Sales Volume Planning technical and Settlements functional solution with check payments.
• Defined an error resolving mechanism for the retail associates arising from the various components on the TPM system.
• Facilitated training session to the users, trained the support staffs for the maintenance of the system and subsequent troubleshooting.
• Co-ordinated integration testing, master data setup and supporting business users adapt to the system.

Confidential,New York City, NY
(Financial Services)

Group Service Call Center Implementation Feb 06 – Sep 06

Call center application which integrates and gives single point of access to all group service policies stored in myriad of legacy systems.

Maintain and modifying EIM scripts for data imports from legacy systems and monitor ETL data loads and troubleshooting along with various teams.

• Built outbound web services with VBC to query real time policy data from legacy systems and translation of data using data mapping engine.
• Built web service for outbound D&B million dollar database (D-U-N-S).
• Enhanced error handling mechanism for EIM loads and implemented using best available tool in the organisation.

Confidential,Cupertino CA
(Hi-Tech Manufacturing)

Siebel Upgrade from 7.0 – 7.7 Jul 05 – Dec 05

Field service application upgraded from Siebel 7.0 to 7.7 along with the upgrade to tibco businessworks.

Lead the integration team to seamlessly adapt to the new environment with minimal changes to the existing code base.

• Designed load balancing the interfaces with tibco adapters with multiple ports and built modular single engine for all the interfaces to utilise this feature.
• Built new interfaces with XML and workflow using tibco for transactional data and other third party adapters for credit card authorisation.

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Confidential,Bangalore, India
(Manufacturing)

SMB Loyalty Program Jan 04 – May 05

Customer loyalty program for SMB customers in APAC and EMEA regions to increase and retain the sales revenue

Lead real time integration team which transfers details of Accounts, Contacts and Products with third party tool for APAC region.

• Implemented point’s accrual system to manage the high value customers.
• Implemented outbound web services with SOAP error handling with custom business service for EMEA region.
• Lead support facilitation with client team and training the resources with the nuances of the project.

Confidential,Mumbai, India
(Consumer Goods)
Siebel 7.5,Oracle 8

Trade Promotion Management (TPM) Jul 03 – Dec 03

TPM transformation for Consumer Business based on category funding model to improve trade efficiency and reduce marketing accruals.

Designed deductions process and implemented by integrating with OLTP systems. Developed liability engine to process the credit memo and check payments.

• Developed large number of interfaces to interact with systems such as chicor, BPCS and other transactional systems without any middleware.
• Spearheaded infrastructure setup and templates for scripting and code reviews and POC for technical issues.

Technologies worked: Integration Objects, FTP, Workflow, and Escript.

Employer – Data Mart Solutions Jun 02 – Jun 03

Confidential,Mumbai, India
(Consulting)
Siebel 7.5,Oracle 8, VB.NET

Siebelyzer Mar 03 – Jun 03

Nifty Tool to analyse the amount of work needed to modify the existing Siebel code base and generates wide array of templates to assist functional leads.

Build Siebel specific objects to query the repository for .NET tool using Siebel object model.

• Assisted front end team to work with Siebel data model effectively.

Technologies worked: .NET, Escript, Siebel Object Model. CERTIFICATES:

• Microsoft Certified Solution Developer.
• Certificate in OOAD and UML from the Software Technology Group.
• Certificate from Computer Society of India in Visual Basic.

EDUCATION

• Bachelors in Corporate Secretary
• Post Graduate Diploma in Computer Science