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Help Desk Support Technician Resume

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OBJECTIVE

To obtain a Help Desk Technician Position or Customer Service Representative position with a Company that will allow me to utilize my abilities and skills in the IT Field.

  • Experience troubleshooting and maintaining PC and desktop applications as a Computer Help Desk Technician and IMO.
  • Experience using customer service skills in an Office setting as a Soldier in the United States Army and Army Reserve.

EDUCATION

Information System Operator/ Analyst

Studies focused in Identifying computer-user problems and coordinating to resolve them, Installing, configuring and monitoring local and wide-area networks, hardware and software
Compiling, entering and processing information, Providing customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting, Constructing, editing and testing computer system programs , Conducting data system studies and preparing documentation and specifications for proposals ,Assisting in the design, preparation, editing and testing of computer programs

EXPERIENCE

Help Desk Support Technician July 2007 – May 2008
Confidential,Chievres, Belgium

  • Clear equipment at end of operating run and review schedule to determine next assignment.
  • Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
  • Retrieve, separate and sort program output as needed, and send data to specified users.
  • Notify supervisor or computer maintenance technicians of equipment malfunctions.
  • Record information such as computer operating time, problems that occurred, and actions taken.
  • Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.
  • Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
  • Help programmers and systems analysts test and debug new programs.
  • Respond to program error messages by finding and correcting problems or terminating the program.
  • Answer telephone calls to assist computer users encountering problems.
  • Provided network administration to include LAN troubleshooting and resolutions
  • Install, Configured, and Maintain back-end and front-end system, as well as LAN connections at remote sites
  • Recommend hardware and software solutions upgrades
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment
  • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times
  • Resolved Windows related issues, Internet Explorer issues and other PC software related issues
  • Maintain passwords , data integrity and file system security for the desktop environment
  • Maintained accurate, complete and up-to-date inventory records of all computers and printers
  • Installed, Configured ( using imaging software), maintained and troubleshoot applications
  • Identified and removed computer viruses and provided major repairs in accordance with outside vendors
  • Performed wiring and daily maintenance of internal computer systems

Information System Operator October 2008 – Present
Confidential,Fort Jackson , South Carolina

  • Notify supervisor or computer maintenance technicians of equipment malfunctions.
  • Record information such as computer operating time, problems that occurred, and actions taken.
  • Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
  • Help programmers and systems analysts test and debug new programs.
  • Respond to program error messages by finding and correcting problems or terminating the program.
  • Answer telephone calls to assist computer users encountering problems.
  • Provided network administration to include LAN troubleshooting and resolutions
  • Recommend hardware and software solutions upgrades
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment
  • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times
  • Resolved Windows related issues, Internet Explorer issues and other PC software related issues
  • Maintained accurate, complete and up-to-date inventory records of all computers and printer

Technical Skills to included but not limited to:

  • MS Word
  • Access
  • Excel
  • PowerPoint
  • MS FrontPage
  • Adobe Acrobat
  • Symantec Anti-virus
  • Norton Anti-virus
  • InternetExplorer
  • Netscape
  • Mozilla
  • WinZip
  • HTML
  • LAN/WAN Networks
  • Data Warehousing
  • Corporate Email
  • Telecommunications
  • Internet/Intranet Operations

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