Executive Profile Desktop Support Technician

Objective: Goal oriented individual with a track history in information technology, a versatile individual experienced in desktop support and help desk support not afraid to learn new technology and grow in knowledge. My expertise’s are building computers, troubleshooting the hardware, hardware replacement, installation of operating systems, antivirus, firewall settings, server administration, backup files, and other pc peripherals. I have strong verbal and written communication skills (technical and nontechnical), strong problem solving skills, basic network troubleshooting, and ability to be involved in multiple projects and to work in a fast paced environment. Proficient in Microsoft Office 2007-10: Excellent typing skills highly motivated, dedicated and flexible, able to adapt to a constantly evolving environment internet search ability proven talent in multitasking and ability to work in a fast pace environment, good communication and presentation skills, Bi-lingual - English, Spanish.

Professional Accomplishments

• Ability to install critical software LAN, etc. operating systems such as Windows 2000,XP,ME,Server 2003-2008,Vista, Windows 7, and Windows 8.
• Installing various accessories such as office tools, PDA, Antivirus/spyware/malware, Terminal Services/Citrix plug-in and other updates etc.
• Familiar with multiple models Hardware: Desktop/Laptop/Server.
• Installing wireless, WAN/routing, VPN, and configuring routers to internet access.
• Worked with Avaya phones: Activating phone lines and configuring settings.
• Trouble shooting TCP/IP Network Printing.
• Ability to work with Active Directory.
• Able to work independently and under pressure also.

Education

Microsoft.com>Microsoft Learning>Certification>Microsoft Certified IT Professional (MCITP)
PROMETRIC TESTING CTRWORCESTER, MA: Microsoft Certified IT Professional (MCITP)

History Experience

Confidential, (Contract/Temp) (4 weeks assignment )
Job Title: PC Technician August 2012 –September 2012

• Provided technical assistance and Execute Windows 7 and Office 2010 upgrades & migrations including imaging Desktop and Clinical Laptop, consulting with users on needed applications to add, and file transfers.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktopservice levels.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Ran registry and scripts to ensure thin clients operate properly.
• Performedwork independently.

Confidential, (Contract/Temp) April 2012 - July 2012 Job Title : Service Desk Analyst 1

• Identify and resolve technical and user problems to ensure user productivity.
• Install, maintain and support PC software, hardware and peripherals.
• Installing wireless, routing, VPN Client, and configuring routers to internet access.
• Worked with Windows XP/7 desktop imaging, Server 2003-2008 MS Office Suit, Symantec Backup Exec, and Active Directory.
• Research, resolve and respond to questions received via phone and email in a timely manner.
• Installing phone lines to activate Avaya Phones to users.
• Escalate problems to appropriate IT team members when necessary.
• Attend training sessions and assist in setup of internal training session.
• Other duties as assigned.

Confidential, (Contract/Temp) October 2011 - Feb 2012 Job Title: Desktop Support Technician

• Re-image Desktops (Windows/Linux/Wyse Thin Client Desktops) to update them to UMASS Memorial Follow me Desktop
• Worked with Citrix to access VDI (virtual desktop interface) to the user devices. Protocols, such as Remote Desktop Connection (RDP) or Citrix\'s HDX, to use to communicate between the user device and virtual desktop.
• Installed and configured Wyse C10LE and C90LEW Thin Client Desktops in a Large Scale Hospital deployment.
• Used troubleshooting skills to solve various problems with VDI, Follow me Desktop, Windows XP, Windows 7, Microsoft Office and Ubuntu.
• Ran registry and scripts to ensure thin clients operate properly
• Installed network printers, scanners and other peripheral devices
• Work with Microsoft Access Database to organize and update deployment status and/or issues
• Deployed and configured wireless WOW\'s (workstations on wheels) in designated hospital locations
• Worked with Avaya phones to set up voicemail and register phone extension to desktop.
• Desktop support for VDI (virtual desktop infrastructure) users giving training in the systems basic functionality
• Used Remedy IT Service Management for the Enterprise to keep track of tickets.

Confidential, (Contract/Temp) June 2011 - August 2011
Job Title: Sound Audio Pro

• Sound check and producing quality sounds. Setting up and tearing down amplifiers, microphones, cables, and stands for audio performance. Performing tasks like monitoring, mixing, and recording live performance.

Confidential, (Part-Time) Jan 2007 - Present
Job Title: Sound Audio Pro, Wireless Installation, Computer Hardware Management

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems. Resolved Windows and Internet Explorer issues on desktop and laptop.

• Setting up and tearing down amplifiers, microphones, cables, and stands for audio performance. Performing tasks like monitoring, mixing, and recording live performance.