Desktop Support Resume

Summary

Extensive experience in technical support and media-related projects, applications and instruction.
Excellent communications and customer service skills.
Familiarity with Princeton University environment and technology services.

Technical Experience

Productivity Software - Microsoft Office 2007/2010 (Word, Excel, PowerPoint, Access), Outlook, Thunderbird, Gmail, Google Apps.
Multimedia & Web – Internet Explorer, Firefox, Chrome, Safari, Photoshop, Illustrator, Flash, Dreamweaver, AutoCAD, 3D Studio, Camtasia Studio, Final Cut Pro, Ableton Live.
Content Management - Drupal, Roxen, SharePoint, Moodle.
Utilities – Kaspersky, Malwarebytes, ComboFix, SuperAntiSpyware, Norton, McAfee, Remote Desktop, Disk Defragmenter, Defraggler
Operating Systems – Windows XP, Windows Vista, Windows 7, Mac OS X.
Programming Languages – C++, Java.
Hardware – PC, Mac, Printer & Plotters, Android, iPhone, DSLR and Video Cameras, Video and Audio mixers.

Education B.A. Communications & Media Arts; minor, Information Technology Career History & Accomplishments

Desktop Support, Confidential

Imaged 150+ desktop machines for department users.
Backup to server of profiles of systems being replaced; removed data from machines to U.S. DoD standards .
Created surplus sheets and prepared equipment for surplus removal.

June,2012- present

Student Technology Advisor, Confidential

Desktop support (Microsoft Office 2010, Adobe Photoshop, Illustrator, Camtasia, Drupal, Final Cut Pro).
Graphic design (web, print, video, CDs); drafting for studio map.
Editorial oversight of YouTube content.
Music operator for NJIT 2011 Commencement.
Audio/Visual setup, camera and board operations for NJIT events.
Researched and recommended software and hardware purchases.
‘Video and audio capture and editing.

April,2011- May, 2012

Desktop Support, Administrative Coordinator, Confidential

Worked for program providing desktop support to academic and administrative departments.
Coordinated Exchange e-mail migration initiative for 800+ department employees and provided post-migration support.
Data entry for device database inventory.
Assisted in development and implementation of inventory process using Microsoft SharePoint.
On-site, remote support including software installation, virus removal, disk maintenance (defragging, reimaging, data removal hard drive destruction), smart phone support (iPhone, Android upgrades, e-mail).

May – August, 2011

Videographer Assistant, Confidential

June 2011
June, 2010
June, 2009

Multimedia Support, Confidential.

Aided clients with media applications including Final Cut Pro, Adobe Photoshop, Adobe Illustrator, etc.
Video assistant on filming of alternative energy series.
Assisted in hosting of 2008 New Media Consortium Conference.
Participated in relocation to new facility – break down of old lab, setup of computer systems, A/V racks at new site.
Digitized and formatted material for Amazon KindleDX pilot, 2010.

June, 2008 – January, 2011

Miscellaneous Support, Confidential

July – August, 2007,
December 2008 – January, 2009

Administrative Support, Confidential

Uploaded and maintained database of video content for consortium of universities.
Programmed University cable channel.
Compiled statistics for clients.

June – August, 2008

Audio/Visual Technician, Confidential

Princeton High School location.
Setup of A/V equipment (CD, DVD players), computers, Internet connections.
Coordinated with administrators and instructors for planning of class locations, resource allocation.