Technical Support Resume

Summary:

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
Seeking to launch myself in IT career, adept in technical troubleshooting and problem solving.
Known for dedicated work ethic, quality focus, and commitment to customer service
Excellent Troubleshooting and communication skills
3 years of experience in PC Maintenance and Support

Education:
B.S., Computer System Technology

Department of Technology scholarship

Computer Skills:
Languages: Microsoft Visual Basic, Java, SQL
Software Database: Microsoft SQL Server, Microsoft Access and oracle 9i.
Platforms: Microsoft Windows
Networking: LANs/WANs, VPN, IP, TCP, Firewalls, FTP, Networks
Software: Word, Excel, Access, PowerPoint, Outlook, Visio, Lotus Notes, HP Service manager.

Professional Experience

Confidential March 2012-present
Technical Support

Provide technical assistance and support on hardware and software system, giving advice to installers and other users.
Troubleshooting system and network problems and diagnosing and solving hardware issues
Installing and configuring computer hardware operating systems and applications
Assists agents and installers with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment and software within established standards and guidelines
Logging and keeping records of installer/Engineer queries
Analyzing call logs so you can spot common trends and underlying problems.
Updating self-help documents so the installer can try to fix the installation problems.
Identify and escalate situations requiring high level troubleshoot
Windows package installation, general maintenance and configuration.

Confidential June - Aug 2010/ June -Nov 2011
Engineering Technician

Prepared reports and documented project activities and data.
Inspected project sites and evaluated contractor work to detect design malfunctions and ensured conformance to design specifications and applicable codes.
Read and reviewed project blueprints and structural specifications to determine dimension of structure or system and material requirements.
Calculated dimensions, square footage, profile and component specifications, and material quantities
Conducted materials test and analysis, using tools and equipment.

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