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Service Specialist Resume

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San Juan, PR

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Career Snapshot
Fourteen years of commended performance in customer service, support roles, underwriting and technical support.
Expert in customer care/communications, problem solving, relationship building, user training and support.
MS Office with additional proficiencies in assorted databases.
Computer Skills
Word, Excel, PowerPoint, Outlook

Key Skills

World-ClassCustomerService
Team Leader Operations
Troubleshooting/ ProblemSolving

CallCenterOperations
Technical/UserSupport
Reports&Documentation

Professional Experience:
Confidential,San Juan, PR Customer Service Specialist, 2011to 2012
Provided telephone, online, technical customer service/support within high-volume call centers, and customer service desks. Provided customers with product and service information, Identify, research, and resolve customer issues, complete call logs and reports, responded to customer requests.

Confidential,San Juan, PR

Stock, 2010 to 2011

Stock shelves with new merchandise, assist customers with any question they may have and provide quality customer service.
Confidential,Guaynabo, PR Office Clerk, 2007 to 2010
Schedule parent/teacher meetings, filing records, enter data at a computer terminal, operate photocopiers, fax machines, and other office equipment; prepare mailings, proofread documents, answer telephones and deliver messages, take inventory of equipment and supplies, answer questions on departmental services and functions.

Confidential,San Juan, PR Project Team Leader, 1999 to 2007
Ensure a service-oriented and professional working environment by supervising the performance of team members and executing necessary actions for their motivation when required. Knowledgeable of all reporting aspects, communications terminology and technology, and organizational procedures.Be in charge of everything in the case of the manager being absent.Train new employees on products and proper procedures with assisting customers.
Provided telephone, online, technical customer service/support within high-volume call centers, and customer service desks.Provided customers with product and service information, Identify, research, and resolve customer issues, complete call logs and reports, responded to customer requests.

Confidential,Dayton, OH Credit and Fraud Underwriter, 1996 to 1999
Analyzed reports and documents of the customers through computerized systems to determine the creditworthiness. Used various methods to check the creditworthiness like determining annual incomes, credit score and history and the employment record.
Implemented fraud detention techniques, performing compliances reviews, investigated and determined if a retail credit card was fraudulent.

Education
Criminal Justice credit hours

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