Objective:
Obtain a Customer Service/ Technical Support position with a company that will utilize my skills and offer opportunities for learning and professional growth.

Skills Summary:
Administrated computer, server, and pre-press technologies from corporate and remote location with DameWare Mini Client, Windows RDP and Cisco VPN for the Mac and PC. Maintenance of co-location and corporate network servers while using Remedy and Enterprise Helpdesk web client ticket systems. Experience with desktop and network evaluation, planning and purchasing. Worked with time sensitive technical projects with WIN/OSX computers, printers, and Servers. Experience with Active Directory, Exchange, Sharepoint, Citrix, Ghost imaging and Blackberry Servers as well as worked on Linux Server Buildouts and rack mounting in NOC environment using Redhat and Centos 5.0. This also includes experience with desktop, laptop and network troubleshooting, maintenance and Shipping and Receiving logistics in an environment of 200 plus users. Working knowledge of TCP/IP, DNS, DHCP, Window 2000/2003 Active Directory and Office 2003/2007 in mixed environment. IP and Mac Address Phone support with Avaya and Cisco systems.

PROFESSIONAL EXPERIENCE:

Confidential,
Desktop/Network Support Specialist
02/03/2008 – Present
Responsible for purchase assessment, administration and maintenance of desktop, laptop and network technologies. User support on Win2000/XP Pro, OSX and Office 2003 and 2007. Configure and network Mac/PC workstations for corporate and remote associates. Experience with time sensitive technical projects for company desktop workstations, printers, IBM Servers and networking hardware. Administrated Sharepoint and Active Directory to maintain users on corporate NT Domain and Exchange E-mail Access. Work from Remote as well as from Corporate site using and CISCO VPN,Win RDP, and Dameware Mini Client software. Installed, Network
and maintained HP and IBM B/W and Color Corporate Printers. Troubleshot Blackberry and Active Directory Servers for corporate users. Troubleshoot Blackberry Pearl, and Apple iPhone handsets for corporate use.

Confidential,
Network Server/Desktop Support
11/15/2007 – 07/20/2009
Responsible for Multi-location, heterogeneous (Windows/Linux) server support and application monitoring and management. Enable rapid repair of DELL PowerEdge/IBM Blade Servers without interruption to server availability. Perform system builds, hardware upgrades, and help manage infrastructure services. Help manage DNS, DHCP, and remote services. Traveling to co-location data center to add/subtract server capacity and resolve hardware issues. Problem investigation, trouble shooting and escalation including on-call shifts. Experience with Active Directory and LDAP Servers. Able to work across department to resolve issues and implement enhancements. Desktop support for XP Pro and OSX laptop/desktop environments. Purchased and maintained printers, scanner and fax machines. Administrated IP Cisco and Avaya phones.

Confidential,
Desktop/Network Support
08/03/2004 – 10/14/2007
Responsible for purchase, administration, maintenance and desktop support for company PC/Mac Users using Win2000/XP Pro/OSX. Experience with time sensitive technical projects for clients PCs, laptops, printers, Servers and networking technologies. Worked with Exchange Admin Tool to support Mac/PC Active Directory Environment using MS Outlook Exchange Sever Technology. Administered user images to Ghost Servers. Worked from Remote sites as well as from Corporate using Dameware Mini Client and CISCO VPN Access SW. Configured UNIX SUN Servers using Solaris v9 and 10. Built Sun Solaris/IBM Blade/Dell PowerEdge Rack Servers for Data Center. Troubleshot technical issues with desktop, server and network concerns.

Confidential,
Pre-Press/Server Support
06/1999 – 06/2004
Responsible for administration, management, and maintenance of Internet, Intranet, LAN and desktop support for three prepress Production Divisions. Supported and maintained about 100 Macintosh Users in various creative production environments utilizing Macintosh OS 9.x - OSX.x technologies tracked by Remedy SW. Assured quality and timely response to LAN, UNIX, Filemaker Pro, OSX Server and Desktop issues as needed and coordinated user policies for Mac Users in production environment. Worked with buyer and Department Budget Leaders to purchase and install hardware and software needs for multiple production environments. Worked with Cable Company, LAN Admin and UNIX administrators to create new network drops for three departments and establish gigabit user network. Maintained UNIX and OSX Macintosh users’ accounts on three SUN Solaris e250 and one OSX Server. Supported desktop Network Environments to DataFlow, Suitcase 9/10.2 and PrintExpress Production Environments. Administered Graphic and Rasterised Image Processing Files to SUN e250 UNIX Servers. Administered DataFlow functions to Mac/Windows users utilizing Netscape and MS Internet Explorer Browsers. Worked with NT Administrators to support Macintosh e-mail environment using MS Outlook Exchange and Citrix Servers. Administered Outlook, Eudora, and Citrix Client Applications for users. Worked with Legato Backup Systems to Backup and Restore production files to Macintosh Desktop.

Confidential,
Computer Resource Manager
08/1996 – 04/1999
Responsible for administration, management and maintenance of desktop support services. Maintained network services for 100 +/- Macintosh Users in multiple divisions on site across Broadcasting Departments. Assured high quality and timely response to desktop support needs and implemented user policies. Purchased hardware/software, and maintained inventory database. Managed desktop support budget and coordinated department network connections with cabling and ISDN Services. Knowledge of desktop support hardware, software, database, Internet applications. Experience with desktop and network evaluation, planning and purchasing. Administered small and medium Macintosh Network Systems Administration. Data entry in FileMaker Pro and MS Excel Databases. Worked with level one Win95/NT Administration.