Technical Support Resume
Charlotte, NC
PROFILE
Technical position where I have the opportunity to provide quality software to the clients
CORE QUALIFICATIONS
- Experience working with the line of business to design quality software that will meet or exceed their business objectives.
- Over twenty years in software development, including seven years at a small company where I filled multiple roles.
- Systems development experience utilizing JAVA J2EE, JSP, HTML, Struts MVC, Websphere, and Oracle.
- Managed a project to re-write the front end of an application utilizing CSS, JSP, HTML, JavaScript, and JQUERY.
- Database design and development skills utilizing the Oracle database. Completed Oracle Channel DBA certification.
- Received Green Belt Certification after attending Six Sigma training and completing a Green Belt project.
- Implemented multiple process improvements within the team to reduce risk and increase efficiency.
- Responsible for estimation and project management across multiple projects.
- Self motivated individual with an attention to detail and high quality deliverables.
EXPERIENCE
Confidential, Charlotte, NC (June 2006 - Present)Technology Manager
Manage JAVA web-based and ASP.NET development teams supporting an application that provides electronic payment solutions to our clients. Currently completing a project to re-write the front end of an application using CSS, JSP, HTML, JavaScript, JAVA, and JQUERY. Meet with the line of business to understand their needs and make changes that meet our business goals and promote client satisfaction. Responsible for base as well as initiative development projects, project management, and estimation. Work with cross functional teams to identify and implement process improvements.
- Performance ranking reserved for the top10% of all Bank of America employees
- Implemented a ticket tracking system, which improved visibility and tracking for our line of business
- Reduced the number of high severity issues caused from out of balance files by 95%. Worked with the development team to identify and correct the multiple causes.
- Implemented proactive approaches and root cause analysis, which reduced the number of tickets by 30%.
Environment: SUN Solaris, Windows XP, Internet Explorer, J2EE, WebSphere Application Server, Resin Server
Software: Eclipse, Rational Application Developer, STRUTS, Java, Java Server Pages, HTML, JavaScript, MQ Messaging, ORACLE 10g, JDBC, SQL, PL/SQL, Perforce, Caliber RM, Microsoft Excel, Microsoft Project, Microsoft Visio, COBOL
Confidential, Charlotte, NC (May 1999 - June 2006)
Systems Engineer III/Team Lead
Led two development teams responsible for supporting commercial and government web-based and back-end credit card applications. Participated in the design and coding of a commercial credit card application, which gives users the ability to view and allocate transactions on the internet. Developed web application utilizing Java Server Pages, Java Servlets, Enterprise Java Beans, and Java classes. Created code to replicate data from the on-line system to a reporting system.
- Received Green Belt certification after reducing the number of defects generated in a customer rebate application by 60%. Utilized Six Sigma concepts to identify opportunities, and led a team to automate the application.
- Received 2nd quarter medallion award for outstanding performance.
Environment: SUN Solaris, Windows XP, Internet Explorer, J2EE, WebSphere, Application Server
Software: Rational Application Developer, STRUTS MVC Framework, Java, Java Server Pages, HTML, Enterprise Java Beans, JavaScript, MQ Messaging, ORACLE 10g, JDBC, Erwin, SQL Navigator, SQL*PLUS, PL/SQL, Crystal Reports, PVCS, Perforce, Star Team, Caliber RM, Microsoft Excel, Microsoft Project, Microsoft Visio
Systems Consultant III
Designed, led, and developed a project to automate the entry and execution of 401k payroll contributions. Analyzed the client's business needs and designed the software and database to best benefit them. Created entity relationship and function hierarchy diagrams, and met with the users to review the design specifications. Once the design was approved, I utilized Microsoft Project to create schedules and identify tasks. Performed DBA functions. Created the front end with Oracle Forms.
- Increased productivity of the payroll contribution process by 35%. Received Quality Center Silver Award, which is a quality reward awarded to the most successful projects across the bank.
- Received First Union Star Award. Awarded to associates demonstrating outstanding performance on a project.
- Received Oracle Channel DBA Certification by attending multiple classes required to complete DBA requirements
Environment: Netware, MS-DOS, Windows
Software: ORACLE 8.0, Oracle Designer, Oracle Developer, Oracle Forms, SQL*PLUS, PL/SQL, SQL Navigator, Microsoft Project, Visio, Exposure to Oracle Web
Systems Analyst/Team Lead
Began as a developer and moved into a systems analyst/team lead role in 1992. Led a team of eight programmers on a project to re-engineer the AS400 into a client-server environment using the Oracle database. Managed projects and deadlines by creating schedules showing allocation of time and resources with Microsoft Project. Analyzed the client's business needs and designed software to best benefit them. Created entity relationship and function hierarchy designs using Oracle Case. Generated database schema and forms from high level design. Developed software for Rental Leasing, Accounting, Order Entry, Inventory, Purchasing, Electronic Invoicing, Marketing, Core Tracking, Service, and Warranty applications.
- Received multiple Excellence Awards, which were rewarded to one outstanding associate quarterly.
- Received Development Achievement Award for outstanding achievement on a Rental Leasing project, which I designed and developed.
Environment: UNIX, MS-DOS, Windows, AS400
Software: ORACLE, Oracle Case Dictionary, EasyCase Designer, Oracle Forms, Microsoft Project, SQL*PLUS, PL/SQL, SQL*MENU, ExplainSQL, Exposure to Microsoft Access, RPG III
Confidential, Charlotte, NC (December 1988 - October 1989)
Programmer/Technical Support
Analyzed customer's needs and set up software to best benefit them. Installed and supported customers using accounting and pharmacy software.
Confidential, Charlotte, NC (July 1988 - November 1988)
Programmer/Analyst
Wrote COBOL programs and reports for a payroll and inventory tracking system. Company filed for bankruptcy in November 1988.
Bachelor of Arts in Mathematics/Concentration in Business Administration.