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Desktop Support Resume

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New Jersey, NJ

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OBJECTIVE
Seeking an opportunity to enhance a company’s competitive advantage by coupling my technical support experience with networking skills and the implementation of new technologies.

EDUCATION

AAS Degree in Information Technology/Network Administration
With Linux Specialization

TECHNICAL QUALIFICATIONS

Systems:

  • Microsoft Windows - 9x/2000/2000 Server/XP
  • Linux - Cent OS, Fedora Core, Gentoo, SuSE, Debian & Slackware
  • Scalix Enterprise
  • Asterisk PBX

Networking:

  • TCP/IP, LAN and wireless technologies
  • Linux network administration including NFS, Samba, FTP, HTTP, DHCP, DNS
  • Certified Wireless Technical Specialist
  • Actively pursuing Cisco CCNA and CWNP’s CWNA certification

Programming/Web:

  • Java/Javascript
  • PHP/SQL
  • Bash Scripting

EXPERIENCE


November 2008 – June 2009 Confidential,
Desktop Support Specialist
  • Administer Scalix email user accounts and resources
  • Create and administer user accounts in OpenLDAP
  • Establish and maintain client call queues in Asterisk PBX
  • Create and maintain developer test environments through virtualization
  • Implement and monitor centralized anti-virus solution
  • Update and maintain all technical documentation

    • July 2007 – May 2008 Confidential,
    Systems Integration Technician/Helpdesk

    • Troubleshot phone and on-site support of PC and networking issues
    • Managed inventory for computers, media devices and peripherals
    • Migrated PCs to new software configurations campus-wide

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