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Systems Manager Resume

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New Haven, CT

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OBJECTIVE: An Administrator position focusing on Client Relations, Customer Service and Technical Support.

SUMMARY OF QUALIFICATIONS

High performance professional with 20+ years at Confidential,with strong customer service, administrative, technical and management experience providing:

  • Expertise in assisting clients, users and other personnel with the maintenance, documentation and general support of software and databases.
  • Leadership to achieve results: embraces teamwork & collaboration; communicates effectively; drives improvement & positive behavior; takes ownership; innovative problem solver; holds self accountable for accomplishing results; develops positive working relationships.

SKILLS

  • Personal Computer: Windows, Microsoft Office Suite, Access, Lotus Notes, WiFi, Outlook, Symantec, Norton, Knowledge Databases, Adobe, Data entry, Internet, Type 50 WPM.
  • Strengths: Learning Complex Software, Math Skills, PC Skills, Problem Solving, Customer focused.

PROFESSIONAL EXPERIENCE:

Confidential,New Haven, CT 12/2007–06/2010

Systems Manager on the Confidential,

  • Responsible for documentation and technical support for program products across the 13 state Southwestern Bell(AT&T) enterprise and on the classic AT&T systems and Bell South systems.
  • Managed the deployment of program products to all systems, assisted users in their testing and

updated documentation.

  • Provided 7 X 24 on call support.

Confidential,New Haven, CT (formerly SBC) 07/2000–12/2007

Systems Manager

  • Supported multiple program products across the 13 state Southwestern Bell(AT&T) enterprise.
  • Assured products performed as advertised, assessed new products or replacements and assisted with contract requirements.
  • Provided 7 X 24 on call support.

Confidential,New Haven, CT 07/1996-07/2000

Analyst-Service Assurance

  • Maintained, modified and supported accuracy of repair databases to ensure regulatory compliance.
  • Analyzed and completed multiple client job requests to enhance output reports, perform data downloads, support conversions, etc.
  • Supported the environments with 7 x 24 coverage.


Confidential,New Haven, CT 04/1993-07/1996

Staff Assistant – Human Resources Planning

  • Maintained, modified and supported accuracy of employee demographic databases.
  • Completed multiple client job requests used to create numerous employee demographic reports used in the creation of the HR Force Planning Guide.
  • Provided other technical, clerical and administrative support to the HRP group.

EDUCATION: B. A. Liberal Arts

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