IT Technical Support Resume

OBJECTIVE

To be an effective and productive staff is to pursue a career with progressive employment that allows me to utilize and expand my extensive skills and experiences in a creative and productive manner, offering opportunities for professional growth of the company.

SUMMARY

Five years of increasingly responsible experience in information technology field.
Graduate in the stream of Electrical and Computer Engineering with good technical knowledge and soft skills.
Ability to implement effective, creative ideas for firms, teams and individuals.
Hard-working, success oriented with positive attitude, and a team player.

EDUCATION

Master of Science in Electrical Engineering,

Associated Degree of Electrical and Electronics Engineering
Electronic and Communication

PROFESSIONAL EXPERIENCE

IT Technical Support Specialist
Confidential
(JUL 2007 - APR 2010)

Provide IT support for internal users in a professional manner.
Maintain the Help Desk function for Indeed employees.
Install all software and hardware components.
Independently analyze, design, and develop IT infrastructure; such as email, VOIP, VPN, Wireless.
Procure, track and maintain company software, purchase records and usage to ensure licensing compliance. Maintain IT software license database and audits installed computer base to verify the accuracy of license database records. Ensures software media and site licenses are secured within the information systems department.
Install, configure, maintain, and troubleshoot a wide range of software.

IT TechnicalSupport Technician
Confidential
(FEB 2005 - JUN 2007)

Perform remote diagnostics, problem solving, installation assistance, and system modifications.
Assist users with basic computer skills as needed.
Daily backup system and store it in an offsite location.
Create users accounts and reset passwords.
Troubleshoot cable issues, install jacks, patch cables, and patch panels.
Connect personal computers, terminals, and printers to existing data networks.
Install all software and hardware components.

COURSEWORK

Control, PLC, DSP , C++ , Power System Distribution, Power analysis, Renewable Energy, Renewable Energy, DC Motor Drives, CNC , IT Administration.

TECHNICAL SKILLS

Simulation Tools: Lab VIEW, MATLAB, Homer, and PSPICE.
Operating System: Windows 98/XP/Vista/7.
Microsoft Office: Word, Excel, PowerPoint, Access, IT1 Spreadsheets, Hardware.
Others: Knowledge of PLC (Allen-Bradley and Mitsubishi), Java, Seagate Crystal Report, DSP C++, Pro/Engineering CNC.

ACADEMIC PROJECTS

Title: Study of Renewable Energy System for Residential Building using MATLAB
Synopsis: The project work presents a power system design comprising of a sustainable energy source (Photovoltaic -PV system) and the Fuel cell unit connected as a hybrid system in order to supply electric power to a certain building with certain specifications.

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