Help Desk Resume Columbia, MD - Hire IT People

SUMMARY

Technical Skills
IBM-compatible PCs
Mac system
CD/DVD-RW
USB ports for personal flash drives
Blackand color ink LaserJet printers
Scanners
Microsoft Windows XP
Microsoft Office 2007
Internetbrowsers(Netscape, Mozilla, Safari, Internet Explorer) CE6 online courses Datatel HCC Express Heat and Remedy ticketing system SharePoint 2003 portal Cisco Access Control Server Ad Astra
Certification: A+ certified

Professional Experience

Help Desk Technician
Confidential,Columbia, MD 2006 – 09/2010

Assisted and troubleshoot various hardware such as IBM-compatible PCs, Mac system,CD/DVD-RW,USB ports for personal flash drives, Blackand color ink LaserJet printers, and Scanners as well as software applications such as Microsoft Office 2007 and other IT peripherals for students in the open lab.

Assisted in configuring and troubleshooting access using Cisco Access Control Server to help students and faculty connect to the HCC wireless network.

Created and maintain user account information for CE6, Datatel and HCC Express.

Created and maintain help desk procedures and post documentation on SharePoint 2003 portal site for all help desk employees to utilize.

A team player in maintaining and enhancing the Help Desk website and intranet site.

Acted as a liaison between various IT departments in an effort to ensure global communication.

Maintained classroom reservations via Ad Astra application.

Supervised student workers in the student computer study labs.

Customer Account Executive-Repair Representative I
Confidential,Millersville, MD 2005 – 2006

Instructed customers on how to reset cable boxes via telephone.

Prepared work orders for maintenance requests after determining if field visits were required and

ensured appropriate follow-up procedures were met.

Account Services Associate
Confidential,Columbia, MD 2003 – 2005

Communicated with clients of Credit Counseling Agencies.

Identified opportunities to further assist callers in financial need with other Debt Management Program(s).

Road Runner Product Specialist I
Confidential,Orlando, FL June – September 2003

Performed help-desk functions including network user support, PC hardware and printer, operating systems, applications and basic networking while used Remedy ticketing system.

Technical Support /Administrative Assistant
Confidential,Orlando, FL 2000 – 2002

Responsible for assigning Miva Licenses for the use of the Miva Merchant product

Handled Domain registrations.

Setup Dial-up access for the dial-up ISDN connection.

Installed, configured and maintained several SQL2000 databases, this included migration of database cleanup.

Education
BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEM

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Help Desk Resume

Columbia, MD

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