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Technical Support Resume

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New Jersey, NJ

OBJECTIVE:

To obtain a position within a progressive data processing environment offering an immediate challenge and opportunity for future growth.

QUALIFIED BY:

Over 10 years of experience as a programmer/analyst, network administrator, senior repair technician, and business systems sales representative.
Solid programming capability in C#.NET, VB, NET, BASIC, RPG II, DFU, dBase III+, dBase IV, LOTUS 123, Clipper (all versions), FOXPRO/LAN 2.5+, Visual FoxPro, SQL Server, LANtastic Network, Windows Server, Visual Basic, FrontPage2000, Novel networking, Visual Studio .NET, .NET C# 2005 Training and SQL Server 2005. MS source safe experience.
Comprehensive programming experience with IBM System/36 5360, IBM PC/XT/AT, Pentium, AS/400 operating procedures.
Setting up NT server and workstation and Windows 2000 Professional. Responsible for tech support and setting up TCP/IP protocol. Supporting and setting up Microsoft Exchange. Setting up PCs and building them from scratch, adding components and configuring.
Complete knowledge of WordStar 2000, Lotus Symphony, WordPerfect, Word, Excel, and other popular business software.
Programming experience complemented by computer systems department management experience, responsible for daily operations, administration, and planning and supervision of programming and operations personnel.

EXPERIENCE

7/2009 to 10/2009

Confidential, Custom Service Tech Support

  • Answer support calls and help customer with there technical problems and questions on how to do certain things in 3 different software products

3/2007 to 11/2008

Confidential, Senior Application Programmer/Analyst

  • Maintained a FoxPro program Zap map; this program imported raw MVR 2000 Data which is the standard for insurance companies. Added logic to import new fields and also maintained code to improve how the data is formatted. Imported into SQL server.
  • Rewrote a legacy FoxPro application in C# .NET. Took a program that maintained a security table for an application that produces a letter informing customers of missing information needed to complete their insurance information.
  • Wrote Program in visual basic 6 to take raw data in the insurance standard format and parse out data that pertained to the person requiring insurance and there car and type of insurance required. My program took all data pertained to an insurance policy and imported data into SQL server and process business rules required by the state at which the policy was written in.
  • Wrote a SQL 2000/2005 server program to insure that data being imported was not and could not allow duplication. As well as modifying a trigger and existing stored procedure to improve the performance of SQL.
  • Used Visual Source safe to protect program code from being lost and have version control access in case we need to rollback to a prior version of the software.
  • Imported a VFP claims App into VFP 9 from VFP 8. I added new code and functions to enhance the application.

10/2006 to 3/2007

Confidential, Senior Application Programmer/Analyst

Contractor

  • Created programs in FoxPro 9 compiling all the medical information that NewsRX collected and created reports for management to maintain a profile of the data they published.
  • Enhancing current applications to run faster and code documentation on what the programs are doing.
  • Set up new hardware and software installation. Set up new routers and ran cat 6 cable thru the office and set up new servers.

07/2006 to 10/2006

Confidential, Senior Application Programmer/Analyst

  • Wrote conversion programs in FoxPro 9 to integrate states current court filings into the new updated system.
  • Wrote import programs to transfer patrol car ticket data to Courtware system.
  • C# / .Net 2005 Training and SQL Server 2005 using mentor training DVD provided by Appdev training
  • Used Visual Source safe to protect program code from being lost and have version control access in case we need to rollback to a prior version of the software.

9/2002 to 07/2006

Confidential, Senior Application Programmer/Analyst

Contractor

Confidential, (10/2004 – 7/2006)

  • Support enhancements to VACMAN application, a vaccine management system utilized by 60+ public health departments in the U.S. and territories.
  • Implemented, and utilize resource management standards and variable scoping for the application.
  • Provide Help Desk support as applicable.
  • New Development in Visual FoxPro 7.0 to rewrite order entry module for CDC’s new distribution system using SDN (Secure Data Network) and use SQL server to store Backup data for historical data.

Confidential, (9/2003 – 10/2004)

  • Converted all VACMAN reports and otherwise changed code as needed to function in FoxPro 7.0.
  • Rewrote code behind forms.
  • Participated in design and implementation of training classes.
  • See above, which is a continuation of this position.

Confidential, (9/2002 – 9/2003)

  • Converted VACMAN 2.63 from FoxPro for Windows 2.63, to Visual FoxPro 7.0.
  • See above, which is a continuation of this position.

04/2001 to 06/2002

Confidential, PC Programmer/Analyst

  • Converted Fox 2.5 applications to Visual FoxPro
  • Designed Stored procedures to update SQL Server through Visual FoxPro
  • Provided network and hardware support
  • Repaired PC Hardware
  • Installed Software
  • Set up and configured WYSE terminals to Microsoft terminal server

05/2000 to 02/2001

Confidential. Network Administrator/PC Programmer/Analyst Palm Beach FL

Contractor

  • Made FoxPro workable for Windows 2.6 system.
  • Built a network server.
  • Set up and administered a NT 4.0 network and server.
  • Was network administrator for Windows NT 4.0.
  • Set up and configured Mail server.
  • Built and installed FAX server using Windows NT 4.0.
  • Converted existing Quotation and Order system from QA database to Visual FoxPro.

10/1999 TO 12/2000

Confidential, PC Programmer/Analyst

Contractor

  • Network administration for network servers.
  • Utilized Query Maker Tools, allowing users to create ad hoc reports.
  • Utilized Stone field Database Toolkit, allowing users to repair and index files.
  • Developed a module for dispatch application (Visual FoxPro) to capture data retrieved by Caller ID units.
  • Programmed reports in SQL for Visual FoxPro.

08/1999 to 10/1999

Confidential, PC Programmer/Analyst

Contractor

  • Maintained Visual FoxPro 6.0 application for student loan system.
  • Helped implement software to Windows NT workstations.
  • Wrote new program utilities for the programming standards of Fame.

03/1999 to 08/1999

Confidential, PC Programmer/Analyst

Contractor

  • Converted FoxPro 2.6 for Windows Applications to Visual FoxPro 6.0.
  • Worked with customer service on implementation of various program applications.
  • Trained users on new applications, and provided user support.
  • Used SQL for Visual FoxPro to produced advanced reports and queries.

08/1998 to 03/1999

Confidential, PC Programmer/Analyst

  • Microsoft Visual FoxPro for Windows, Windows NT 4.0.
  • Rewrote job maintenance program from Microsoft Access to Visual FoxPro.
  • Network Administration of a VPN, and local area network, using Windows NT 4.0
  • Tech support for Microsoft applications Word, Excel, and Access.
  • Repaired and built PCs and setup operating systems, and software installs
  • Maintained a Visual Basic system. Added various screens and modified reports and forms.

06/1998 to 08/1998

Confidential, PC Programmer/Analyst

Contractor

  • Microsoft Visual FoxPro for Windows, Novell support.
  • Rewrote call reporting application for importing calls from PBX.
  • Wrote external applications to work within Telemagic contract manager.

12/1997 to 06/1998

CITY METERING, INC. PC Programmer/Analyst

Contractor

  • Network administrator for Windows NT 4.0 fax and application server.
  • Microsoft Visual FoxPro for Windows, Novell Support, and Windows NT 4.0.
  • Provided tech support and trouble shooting (network and operation problems).
  • Rewrote billing system from FoxPro for DOS to Visual FoxPro 5.0.

12/1995 to 12/1997

Confidential, Sr. PC Programmer/Analyst

  • Network administrator for Windows NT 4.0 and Novell.
  • Set up and configured Exchange server.
  • Built and installed a FAX server using Windows NT 4.0
  • Microsoft Visual FoxPro for Windows, Novell Support, and Microsoft Windows NT 3.51 and 4.0.
  • Responsible for tech support and trouble shooting (network and operation problems)
  • Rewrote entire PC order entry system and daily processing system in Visual FoxPro 5.0. Designed the system using screen and report capability, along with training and supporting other programs.

08/1995 to 11/1995

Confidential, Sr. PC Programmer/Analyst

Contractor

  • FoxPro for Windows programming and operations, Novell support.
  • Provided tech and trouble shooting support.

03/1995 to 8/1995

Confidential, Sr. PC Programmer/Analyst

Contractor

  • Responsible for converting existing program from Pascal to FoxPro.

07/1994 to 8/1995

Confidential, Sr. PC Programmer/Analyst

  • Responsible for all aspects of system programming and operations for all PCs.
  • Advanced programming in FoxPro 2.0.
  • Responsible for planning, configuring and installation of hardware and software, communications, and Novel networking.
  • Training, implementation, and all PC tech support.
  • Designed and coded a financial system for automobile loans.

EDUCATION
XML, Python, Visual Basic .NET/Web Design
Visual Studio.NET
Computer Programming Certificate
Computer Technology
Application Development Mentor training in C# for Windows

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