Help Desk Technician Resume Irving, Texas - Hire IT People

Objective
Seeking Help Desk Technician position for career advancement, this will help utilize my skills and technical know-how to optimize organization's productivity.

Summary of Qualification
Develop exceptional relationships with internal and external end users, co-workers and management.
Excellent communication and problem solving skills
Experience in analyzing, designing, installing, maintaining, and repairing hardware and software, networks and peripherals

Computer Skills
Applications/Software: Microsoft Office Suites 2003/2007/2010, Exchange 2007/2010, Crystal Reports, Cognos, Genero client, Novell GroupWise, Hyper V, SCCM, SCVM, FEP, TMG, Clarify CRM, McAfee ePolicy orchestrator, Orion Solarwinds NPM, Laserfiche, Dameware, VNC, GoToAssistExpert, Remedy,
Database: MS SQL Server 2005/2008
Hardware: PC/server hardware, telephone, network cable/cards, Windows, Macintosh, Dell/EMC SAN, IDE, SATA, SCSI devices, Dell PowerEdge/HP Proliant Blades servers, EMC Avamar, printers/copier/scanners, Blackberry.
Networking: TCP/IP, DNS, DHCP, WINS. ARP, FTP, cabling, putty, LAN/WAN/WLAN, VPN, RIP, NAT, PoE, DSL/Cable, switches, routers (Cisco IOS), hubs, telnet, SSH, VLAN, Ethernet 802.3, Radius, RIP, MPLS, ATM, SNMP, and L2TP, Cisco VoIP, Avaya
Operating Systems: Windows 2000/XP/Vista/7/8, Windows Server 2003/2008/2008 R2, DOS, UNIX, Linux, VMware vSphere 4.1, 5.0

Experience

Confidential Irving, Texas July 2008 -November 2012
Information Technology Technician

Install, configure, deploy and upgrading Windows servers, applications, operating systems, and hardware.
Perform file backup operations; ensure consistency of all backups, documenting Windows environment and inventory of hardware and software.
Handles users' requests, questions on Windows operating systems and provide proactive system monitoring and alerting.
Support 250 users, over 300 desktops, 75 laptops and 80 servers.
Coordinate with vendors to configure and troubleshoot video monitoring hardware and applications.

Confidential Forth Worth, Texas July 2006 - Present
Hospital Corpsman

Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight and height and document information on patients' charts.
Operate electrocardiograph (EKG) and other medical equipment to administer diagnostic tests or schedule patients for tests at medical facilities.
Document patients care and related data in the medical record.
Responsible for unit uniforms and supplies (Supply Petty Officer).

Education
College Credits in Cisco, Windows, UNIX, VMware Courses: North Lake College at Irving, TX (2007 - Present)
Bachelor of Science, Geography.

Certifications
Microsoft Certified Information Technology Professional - Server Administrator
MCITP: Enterprise Desktop Support Technician on Windows 7
CompTIA A+ Certified Information Technology Technician

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Help Desk Technician Resume

Irving, TexaS

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