PROFESSIONAL Computer Specialist (MCP) with 15 years IT experience. Well-developed abilities to coordinate, organize
Summary: follow through, troubleshoot, communicate with others, inspire confidence, and handle multiple tasks simultaneously. Areas of expertise include:

• Software, networking and hardware support for laptops and desktops
• A+ certification (working on Network+)

PROFESSIONALEXPERIENCE:

Confidential, Plainsboro, NJ June 2007 - Present
IM Support Specialist II
Provides support to local and regional users for blackberries, laptops, Ipads and desktops. Support wireless and LAN connection problems. Resolve virus infections, OS failures, VPN connection setup and troubleshooting, printer install and configuration and use remote tools (Tight VNC, Radmin) to resolve problems.Install and configure software as requested. Manage folder access, user accounts on the network using AD (Active Directory). Create and manage mailboxes using Exchange 2010. Log calls with SDE ticketing system. Close open tickets in a timely manner.

• Setup network printers
• Introduce software to combat ongoing infections

Confidential, Glassboro, nj November 2006 - June 2007
Help Desk Support
Provide phone support to users within the Rowan community for phone, computer, software and hardware upgrades, setup wireless connections on laptops and desktops, troubleshooting common computer hardware and software problems, using helpdesk tracking software (HEAT) in a Novell environment.

Confidential, Philadelphia, PA September 2005 - October 2006
SystemsSupport
Provides system support in the installation of pc's, maintenance of Local Area Network in a Windows XP environment.Resolving technical problems and/or installing computer systems applications in a local area network, personal computer environment; planning, acquiring, installing andimplementing telecommunications facilities and services, wide are networks, or local area networks;generating and maintaining system software; database administration; or systems security.

Confidential, Philadelphia, PASeptember2004 - September 2005
IT Support
Provided computer operations support in a Windows NT and XP environment.Supported users within the network by supplying phone, pc, pager and internet access. Setup and managed user accounts using Active Directory on Window 2003 Server. Purchased computer equipment as needed.Created documentation for daily maintenance and training, troubleshooting common problems.Received work orders and handed out assignments to technical staff.

• Created inventory management system to account for pc's, pagers, cell phones and printers

Confidential, Weehawken, NJ April 2002 - May 2004
System Administrator
Manages day to day System Administration activities related to DEC Alpha servers and Windows 2000 administration at the Lincoln Tunnel. This included user account, batch queue and security administration. Performed help desk maintenance and upgrades on workstations and computers within the network. Created documentation for daily maintenance and training, troubleshooting common problems, viewing logs and maneuvering throughout the various menus and slides.Develop, monitor and maintain DBMS objects and environments such as tables, indexes and views. Schedule preventive maintenance such as site-specific or Miser software backup. Used Miser software (X-Draw) for data modeling as needed. Also provided intranet support through management of six IBM X360 servers.

• Troubleshoot computer and network related problems
• Assisted in implementing monitored points from the old system to the DEC system

Confidential, Bronx, NY June 2001 - March 2002

Responsible for creating and updating programs written in FOCUS on a VMS environment. Provide daily programming and analysis support of database application. Analyze complex organizational and procedural problems. Performed National Clearinghouse verification and transmission as necessary. Maintain totals for enrollment, financial aid and courses added and dropped. Also responsible for running midterm and final grade reports.

• Program lead for all reports and population data
• Troubleshooting computer and network related problems

Confidential, Philadelphia, PA October 1987 - June 1998
Programmer Analyst
Performed problem resolution, performance monitoring, volume shadowing and database compilation. Responsible for evaluating and troubleshooting problems related to the performance of the Energy Control System/Distribution Management and Control System (ECS/DMACS). Ran utilities such as backup programs to keep onsite and also managed backups for offsite storage. Provided extensive data modeling using SCDraw and database management with relational database.

• Created 90% of offsystem displays by data modeling and linked to the database
• Documented the testing procedure and specifications for the UPS

CERTIFICATION: MCP
Presently, I have completed coursework at Amertrain for MCSE Windows 2000 certification.
I have also setup a LAN for a private junior high school in Philadelphia, PA. Created and managed database for auto tags company using Microsoft Access and Lotus Database.

EDUCATION:

BBA, Computer and Information Science
High School Diploma

COMPUTER Novell, Open VMS, IBM X360 Series servers, , FOCUS, UNIX, TCPIP, Visual Basic, Veritas,
SKILLS: Windows 2000, VAX 7000 & 8000 mainframes,Alpha 800 Series mainframes, People Soft Unisys A-10 System, , JES2, Wang VS-100DCL, C, , RDB, SQL, PL/SQL, Pro* C, FORTRAN, Erwin 3.0, Windows NT, Tandem,Basic, Cyrano testingtool

COMMUNITY Volunteer Activities: Teaching and tutoring Algebra I & II to urban high school students.