PROFESSIONAL SUMMARY:

A process and information technology with over 15 years of systems development Engineering and Manufacturing. For the past 10 years, primary focus has been applying Product Life Cycle Management (PLM) best practices and architecting/implementing large scale PLM solutions in several engineering/manufacturing industries including: Medical Devices, Automotive, and EPC

TECHNICAL EXPERTISE:

• Specified and upgraded all computer equipment from desktop to back - end servers for all locations.
• Solid knowledge of LAN/WAN network administration and support under Windows Server 2000-2008R2.
• Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet
• Designed and implemented a WAN infrastructure using T1’s and Cisco equipment integrating legacy (Sun Solaris)/UNIX and Linux systems with the new infrastructure.
• Implemented a VPN solution via the Internet to enable a secure connection between a remote location and corporate headquarters.
• Involved in day-to-day operation of Novell (5.X/6.X) network in addition to effort to migrate to an all IP network.
• Implemented computer-based training for Microsoft Office products utilizing Skill vantage by eliminating the need to send users to outside training and providing a means of easily tracking employee progress to the established training requirements.
• Formed and staffed a centralized help desk for coordination of support services throughout the organization to increase the efficiency and effectiveness of support services.
• Created and manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC by copying the appropriate image to a new computer’s hard drive instead of loading individual software applications.

TECHNICAL SKILLS:

Operating Systems: Windows, NT-OS 8, and Novell 4.X, 5.X; familiarity with Linux, Unix, and Apple OS

Applications: Microsoft Windows, Microsoft Office Suites, Microsoft SharePoint full PML, MS Exchange and Visual Studio, and Adobe Suite CS and Macromedia Studio MXAutodesk Product: BIM 360,AutoCAD Civil 3D, Electrical, Mechanical, Vanilla, Navisworks, Map 3D, 3D MAX, Maya, and Autodesk Vault Professional PDM/PLM with Buzzsaw for collaboration between global offices

Dasssault Applications: Solidworks, Draft Sight, CATIVA, DELMIA, and GEOVIA

Intergraph Applications: Intergraph Smart 3D, PDS, CADWorx, CAESARII, Master CAM Net Objects, Map info, SolidWorks Professional with PDM/PML

Other CAD Application: PTC Creo 5.0, NX 4.0

Mathworks products: Encase Forensics software, MISYS, Citrix, and Crystal reports

Hardware: Compaq, IBM, HP, Gateway, Dell, and Apple Servers and workstations, firewall, Cisco routers, switches, voicemail, phone switches, SAN's

WORK EXPERIENCE:

Confidential

PLM lead

Responsibilities:

• Aligning organization and business goals, with success driving organizational change management.
• Established, build and maintain relationships with individuals at all levels of the organization.
• Ensure quality software engineering processes and/ or methodologies are followed and adhered to.
• Execute Projects tasks including the planning and testing of the applications to ensure they meet business expectations, configuration, customization, data migration and deployment support.
• Technical resources to the local CAD user’s community, participating in end users mentoring.
• Acted as a technical resource, facilitating mentoring sessions, workshops and instructor - led training.
• Supported Process, technology, and adoption, in developing the best overall business solution.
• Participated/managed the implementation teams on delivering the Windchill-based (PLM)10.2 and upgrade to Windchill 11.1 with Workgroup Manager and MCAD product development.

Confidential

Engineering Process and Methods- Manager

Responsibilities:

• Develops manufacturing processes by studying product requirements; researching, designing, modifying, and testing Engineering methods
• Support all PLM projects (PTC-Integrity system, Windchill with integration with SAP) and also Teamcenter.
• Improves Engineering Process efficiency by analyzing and planning work flow, space requirements, and equipment layout.
• Assures product and process quality by designing testing methods; testing finished- product and process capabilities; establishing standards; confirming engineering manufacturing processes.
• Provides engineering manufacturing decision-making information by calculating production, labor, and material costs; reviewing production schedules; estimating future requirements through ERP software.
• Prepares product and process reports by collecting, analyzing, and summarizing information and trends.
• Maintains product and company reputation by complying with government regulations.
• Keeps equipment operational by coordinating maintenance and repair services; following manufacturer's instructions and established procedures; requesting special service.
• Maintains product and process data base by supporting the engineering systems
• Completes design and development projects by training and guiding technicians.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Confidential

Global Support Manager

Responsibilities:

• Comprehensive knowledge of Autodesk products latest versions 2014, Pro/Engineer and Dasssault Systems with Solid Works, CATIVA, DELMIA, GEOVIA, EPDM
• Audit all engineering process for APQP and ISO compliance of procedures, and all Engineering workflow
• Perform multiple tasks on various PLM projects as Business Analyst, Change Management Specialist, PLM Architect, and PLM Technical Specialist
• Managing globally 100 servers with FlexLM for all engineering Software
• Developed and supported various 3D CAD models with help of SolidWorks and prepared a prototype for them with other application from Dassault Systems but not limited (3Dvia, CATIVA, Isogen with integration to CADWorx and CAESARII)
• Excellent skills in planning, forecasting and problem solving
• Performed full range of Implementation and support services related to Autodesk Vault Professional Solution and all Dassault Systems with EPDM for Solidworks
• Ability to manage smooth flow of communication across different channels of an organization
• Handle responsibilities of supporting Engineering function including the management of the New Part creation, Engineering Change processes and EBOM integration with SAP and other ERP system globally
• Perform maintenance of software and support conversions of 2D and 3D CAD software using CATIA In R&D group
• Responsible for providing technical support to Engineering team for CAD systems and related software and databases
• Primavera integration with SAP for Project Plan of the construction for the solar sites, Based on Oracle Database.
• Responsible for Engineering process improvements and the development of efficient methods to organize, structure and store Engineering data
• Administer and maintain Engineering product data including, product data management, standards management, CAD model and drawing file management
• Perform administration of local Product Data/CAD File Management systems and ensure its conformance to Engineering policies, standards and guidelines PDM/PLM with SAP integration
• Assist CAD administrator in revising plans and in formatting drawing sets for installation
• Handle responsibilities of creating equipment lists as well as worked with the warehouse to allocate equipment of the project
• Perform responsibilities of implementing standards set for all drawings in the Design Drafting Department
• Make reports on the technical specifications provided by the research and development team for new products and renovation of existing products
• Made project reports, user manuals, and maintenance and troubleshoot guide, etc.
• Trained users on safe use of industrial equipment and performed mock safety drills for any emergency caused due to equipment failure
• Coordinated with manufacturing teams and determined assemble component breakdowns

Confidential

IT Administrator/PM

Responsibilities:

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
• Assisted in the installation and updating of Misys (EMR) software, as well as the setup and troubleshooting of all equipment.
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses.
• Administered and maintained Microsoft Exchange Server and user accounts, and Microsoft Unified Messaging, and SharePoint Services
• Resolved Windows and Internet Explorer issues on desktop and laptop.
• Provided major repairs in accordance with outside vendors.
• Performed wiring and daily maintenance of internal computer systems.
• Monitored and troubleshot LAN, installed and configured routers and switches
• CITRIX and VPN based mobile/remote computing solutions, PCAnywhere, DameWare

Confidential

Computer Network Technician

Responsibilities:

• Provided Server, Network, PC/Workstation administration and support for the K-12 branches and administrative office
• Tracked and de-escalated technology and both computer and telephone equipment
• Maintain the availability of the WAN and LAN resources in a multi-domain Microsoft 2003 Server Active Directory environment
• Research networking and application solutions for deployment within the organization
• Image and prepared pc’s and laptops for distribution to the end-users and for public Internet access
• Maintain and create user accounts and policies within Active Directory
• Configure/maintain Internet filtering and security on public access pc’s
• Symantec Antivirus Corporate Edition and McAfee Virus Scan Enterprise
• Symantec Ghost and Novell ZenWorks imaging software
• Mozilla (Firefox), Netscape Communicator, Opera web browsers, FTP, Email
• Maintain and apply security and operating system patches and enhancements on servers and pc’s

Confidential

IT Technician/Teaching Design

Responsibilities:

• Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment
• Administered multi-server Novell 5.1-6.5 with GroupWise 5.5
• Recommended, evaluated and purchased IT assets
• Maintained inventory of IT assets
• Purchased software licensing and tracked licensing compliance
• Designed and implemented multi-node network expansion
• Implemented Internet proxy/firewall and monitoring solution
• Maintained system tape backups and implemented disaster recovery plan
• Maintained all servers, PC’s, and Mac’s workstations and printers
• Help Desk / End-user support for hardware, software
• Designed and maintained corporate Intranet and Internet sites
• Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades
• Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.