SUMMARY

Education
B.S. in Information Systems
Diploma in Computer programming

Skills
ITIL v3 Foundation, Security +, A+, CCENT, CCNA

Summary:

• Northrop Grumman LAN Team for TCS (Treasury Communications Systems) and FinCEN
(Financial Crimes Network) help desk.
• Educated in Windows system administration, DHCP, DNS, Active Directory, Network Topology,
Microsoft Server 2003, Windows XP administration and implementation.
• Assisted with day to day operations within the LAN Team. Installation and removal of hardware,
software, adding and removing equipment and accounts through the Active Directory.
• Assist with troubleshooting workstations, monitors and peripheral devices and replacing parts as
needed.
• Respond to phone calls and emails and document incidents using Peregrine and HEAT ticketing system.
• Over four years’ experience working as a Helpdesk Technician for FinCEN\'s BSA (Bank Secrecy Act)
e-filing system and contributed to FinCEN receiving 94% satisfaction on customer surveys for two years in a row.

Work Experience:

Field Support Technician
Confidential,Cary, NC
November 2011 to Present

Systems Migration from Windows XP to Windows 7, Maintains, analyzes, troubleshoots and repairs
computer systems, hardware and computer peripherals. Main duty is to assist with PC migration from
Windows XP to Windows 7 utilizing DMA (Domain Migration Administrator) tool. Perform next day floor
walker duties assisting users with logging in, ensure settings and favorites are correct, map network
drives, printers and PST files for Outlook 2010, setup smartcards for secure login. Additionalduties are to assist and troubleshooting users with any PC hardware issues. Types of machines includeHP 7600, 7900, 8000, 8100, 8200, xw6200, xw6400 and Z600 machines, Xerox printers and monitors.Perform desktop hardware installation for new users, reclaims, rebuild machines with approved OSimages, wipe hard drives and conduct inventory.

LAN Help Desk
Confidential,McLean, VA
May 2010 to September 2010

•Provide support and management to the local area network (LAN).
Test computers, laptops and peripheral devices to ensure they are working correctly. Image hard drives
with Windows OS using Symantec Ghost software and erase hard drives utilizing Linux base software
and devices to sanitize hard drives. Update software and install new software on workstations and
laptops. Conduct inventory of computer workstations, monitors and other peripheral devices. Check
servers remotely for operational status. Add and remove accounts within the Active Directory. Assist
with software issues, printing, adding and removing workstations to the network.

Help Desk Technician
Confidential,McLean, VA
October 2005 to May 2010

BSA e-filing Helpdesk
• Provide administrative support to the Users of the Financial Crimes Network BSA e-filing system and
collaborate with system operations team and vendors.
Support users of the (Bank Secrecy Act) BSA e-filing website by phone and email; create trouble
tickets utilizing HEAT software. This support could range from answering basic BSA E-Filing enrollment
questions to assisting the users with completing and submitting BSA E-Filing forms and batch files
through the BSA site. Assist troubleshooting any application or system errors received or difficulties
using the BSA E-Filing website. Provide instructions for password resets and locked accounts. Monitor
servers for submission activity to ensure no interruptions in service, along with other duties as assigned
by the Help Desk Manager.

Squad Leader, 229th Combat (Light) Engineer
Confidential,Fredericksburg, VA
May 2002 to October 2008

* Responsible for the individual training, health, welfare and morale of an eight man (light) engineer team
capable of deploying locally, nationally, and Worldwide in the event of State or National emergencies.
Train soldiers to conduct breaching, demolitions, build or destroy fortifications, mine clearing, and train
the team in all Infantry tactics. Participated in Operation Noble Eagle during January 2003-December
2003, Operation Enduring Freedom (Afghanistan) August 2004 to July 2005, Operation Iraqi Freedom
September 2007 to May 2008

Regional Coordinator
Confidential,Chantilly, VA
January 2002 to August 2004

* Responsible for day to day operations to include a high volume of customer service, sales, and inspector
support calls associated with the company\'s National CRM (Customer Relations Management) Center.
Daily interaction with all field personnel, clients and co-workers associated with the inspections
performed within the designated employee-inspector regions. Daily interactions with Area Managers,
Territory Supervisors, Field inspectors, Residential clients, and members of the Company\'s Corporate
Services Team to address any scheduling and customer service related issues. Daily interaction
with members of the Company\'s Corporate Services Team to provide scheduling support and status
updates related to Relocation inspections performed by employee-inspectors. Necessary back up and
administrative support to ensure prompt and complete delivery of all applicable documentation, including,
but not limited to, Pre-inspection Agreements, invoices, reports, order confirmations. Assist in training
new-hire and existing co-workers.

Infantry Squad Leader
Confidential,Fort Bragg, NC
May 1994 to September 2001

Responsible for the execution of training, health, welfare and morale of a nine man airborne infantry
squad capable of deploying worldwide within 18 hours to conduct offensive operations, to include:
airborne assault, airfield seizure, air assault, raids, ambush and other military operations to achieve the
goals, policies, and objectives of the National Command Authority and the United States; responsible for
all mission essential equipment valued in excess of $58,000.00. Participated in Operation Noble Anvil
and Operation Joint Guardian, Kosovo September 1999-May 2000

Military Training: Explosive Ordnance Clearance Agent (EOCA), Ranger School, Airborne School,
Air Assault School, Certificate of Completion Defense Hazardous Materials/Waste Handling, Jungle
Training School, Primary Leadership and Development Course, Combat Lifesavers Course, M47 (Anti-
Armor) Dragon Qualification Course, Light Combat Engineer School

Awards and Decorations:
Kosovo Campaign Medal w/ BronzeStar, Afghanistan Campaign Medal, Iraq Campaign Medal.
Numerous other medals and Certificates of Achievement. Expert Infantryman Badge, Parachutist Badge, Air AssaultBadge, Ranger Tab