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Service Technician Resume

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Yonkers, NY

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Career Profile:
Skilled with 2yrs experience as a technician in hardware repair, integration, software installation
and PC customization. Looking for a challenging position to utilize my skills and learn to grow with the company.

Technical Knowledge:

  • Windows XP, Vista, Windows 7, Android OS, Blackberry OS,Basic Linux, Unix, Mac OS9-10.4+,

Avid Pro-Tools Recording software, Norton Ghost, Team Viewer,Microsoft Office Suite, Ubuntu.

Professional Experience:
Confidential, Yonkers, NY
Service Technician May 2011-Dec 2011

  • Identify, diagnose and document hardware failure or software problems.
  • Recommend components/configurations and assemble customized computer systems.
  • Understand and utilize technical manuals and support resources.
  • Use ghost servers to restore computer systems for restore.
  • Repaired all parts in laptops and desktop computers.
  • Built basic, advanced and gaming systems for customer needs.

Confidential, Bronx, NY
Desktop Technician Aug 2011-Pres

  • Maintain computer system and user account.
  • Work with staff to purchasing hardware and software.
  • Utilize vendor support contacts to resolve technical Network problems.
  • Hard drive swaps, memory, OS repairs, backups and Archiving.

Confidential, NY & NJ
Desktop Technician (On Call) Mar 2011-Pres

  • Manage and configure PC operating systems (Windows XP, 7 and Vista).
  • Periodic upgrades of memory, video cards, NIC cards and PCI-E&X cards.
  • File transfer and back-up performed via remotely using team viewer.
  • Occasionally virus scan PC and MAC’s are performed remotely.

Confidential, Bronx, NY
Assistant Tech/Distribution Aug 2010-Jan 2011

  • Assisted in production operations by registering, testing and diagnosing product.
  • Ensure quantity of throughput, quality and accuracy met Redemtech standards.
  • Replaced memory modules, CPU chipsets, video cards, NIC cards.

Educational Summary and Certifications:

  • A+ Certification, Microsoft Office &Basic Computer Certification.
  • Mac OSX V10.6 Snow Leopard Trouble shooting (ACMT)
  • Network + & MCSE

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