Helpdesk Resume Plymouth, MN - Hire IT People

Objective
To work with a multinational organization in Information Technology field preferably in a fast paced and highly challenging environment with opportunities for growth as an IT professional
Technical Expertise

Software/Skills: Java Programming; Unix; Visual Basic programming; Altiris; Cisco VPN Client; Microsoft Visio; Citrix; HP Reflection; LANDesk; Lotus Notes; Adobe Products; Microsoft Office; Symantec products; VNC; Norton Ghost; HelpSTAR; Desktop Authority; GoToAssist; Microsoft Systems Management Server (SMS)
Operating Systems: MS Windows CE; 2000; XP; Vista, Server 2003
Hardware: Cisco Routers and Access Points; VMU (Vehicle Mounted Unit); PDT (Portable Data Terminal); Laser Printers; Cisco VoIP based phones

Professional Experience

IT Operations/Helpdesk Associate
Confidential,Plymouth; MN
Privately Held; 201-500 employees; Medical Devices industry
June 09 – Present

Support, test and troubleshoot hardware and software problems; provide technical service support to end users remotely through phone and remote desktop software (primarily international offices); manage company Active directory; installation, maintenance and software training support; respond to phone calls, emails, and other requests for technical support.; maintain, configure and install communications and PC hardware and software; performs problem diagnosis and recommends solutions; follows Company and department policies and procedures; assist in implementing practices that will more effectively utilize department resources; configure, manage and troubleshoot VoIP based Cisco voice equipment; maintain, monitor and update the ticketing database for the company named “HelpStar”; manage and implement computer systems imaging using Norton Ghost Server; other duties include but are not limited to PC rebuilding and recycling of new/used equipment; update PCs needing windows update; fix infected systems; fix printers; maintain inventory levels

Information Systems Intern
Confidential,St. Cloud; MN
Public Company; 20,000 employees; Printing industry
2007 – 2009

Worked with corporate headquarters to migrate to a Citrix based environment; Trained Bindery Supervisors to have proficient knowledge of Microsoft Word; Excel; HP reflection and Lotus Note; Reviewed and updated the IT department paperwork by contacting different IS managers; Managed the backup server to provide redundancy in the network; Communicating with and providing assistance to customers/end-users; Hardware, software and IP inventory; yearly auditing; documentation and management Testing software before rolling out to end-users; Enforcing compliance of the end-users/employees with the company’s IT policy; Contacting software and hardware vendors for assistance with technical support and replacement of items; Prioritizing workload and accomplishing projects by deadlines while insuring quality and customer service; Manage Computer image depository on ghost server; Troubleshooting and configuring LAN including network printers and PC hardware; Cisco and Motorola Routers and Switches; Software and hardware installation; Multimedia and audio visual Equipments; Fixing and repairing desktops, laptops and printers Scanners; Configuring Motorola (Symbol) VMUs and PDTs; Maintenance of Network Drives; Ability to work under minimum supervision; Responsible for backup tapes and rotation of backup tapes on weekly basis.

Confidential,Educational Institution; Higher Education industry
Lab Consultant
2007 – 2009

Offer application support through email, phone and remote assistance; Serve as liaison between faculty / students and technology; Document resolutions for future reference; Troubleshooting and servicing Campus Printers; Format / Reformat hard drives; Troubleshooting scanners; Repair Windows system files; Configure / install wireless internet connection; Scan and remove viruses, spyware and adware

Education
BS in Business Computer Information Systems

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