We provide IT Staff Augmentation Services!

Senior Technical Support Resume

3.00/5 (Submit Your Rating)

Fort Washington, MD

OBJECTIVE: to obtain a Control-M., CA7, CA11, CA Endevor, Production Support Specialist

PROFESSIONAL QUALIFICATIONS:
15 years experience in the IT field supporting financial operations for Federal Government agencies. Expertise in programming and databases including Oracle DBA, SQL/PL, VB, DB2 and FFS, SAP,MS Windows NT and XP. Extensive knowledge of several generations of IBM mainframe systems including IBM 9672-R83/CMOS MVS/TSO/ISPF, MVS/OS/390, AS 400 and Client/Server. Proven ability to effectively work with diverse populations.

U. S. Citizen
Active Secret clearance.

WORK HISTORY:

Quality Control Specialist
Confidential. One Geico Plaza, MD 11/04-Present

Provided application systems support services to Confidential
Responsible for daily batch processing (including preparing, modifying, and executing JCL and catalog file management utilities) of the. Geico. Diagnosed and corrected processing errors, analyzed reports and recommended corrective steps; wrote status reports, communications summaries, and provided technical support for execution failures. Assisted setup scheduler CA-7/CA-11, Control-M/R, using IBM 9672/R83, IBM 390/OS, Unix Sun solaries cross platform to process production job. Worked with UEDW, UEWH. Proficiency in the following: z/OS, JCL, TSO, ISPF, SDSF, JES2, MVS, VTAM, NETVIEW, CA7, CA-DISPATCH, MS Office Suite. Software testing. Excellent oral/written communication skills & technical writing skills

Senior Technical Support/Task Manager
Confidential, Fort Washington, MD Senior 01/03- 11/2004

Monitored batch processing utilizing Control-M as the Automated Scheduler.
Corrected JCL errors and System ABEND Codes. Created, modified and executed TSO and JCL procedures to support IBM Utilities. Prepared utility programs to execute the IBM software. Wrote EASYTRIEVE programs to perform Technical Support functions. Hardware and software skills employed: IBM 9672-R83/CMOS/MVS/TSO/ISPF, CICS, UNIX,SAS, Infopac, CA-7, Control-M, SAP, and FTP. Proficient using TSO/ISPF, JCL, Z/OS R2 PRODUCTION TSO, and Momentum. Used Unix system to process finance.

Senior Technical Support/Task Manager
Confidential, Vienna, VA07/93-01/2003

Monitored batch processing utilizing Control-M as the Automated Scheduler.Corrected JCL errors and System ABEND Codes, using Momentum. Created, modified and executed TSO and JCL procedures to support the IBM Utilities. Prepared utility programs to execute the IBM software Wrote EASYTRIEVE programs to perform Technical function. CA-7 Scheduler. Used Control-M job scheduler across multiple platforms (i.e., OS390, UNIX and NT) to provide routine and special FFS related batch activities. Submitted jobs for processing in accordance with established schedules and procedures. Performed troubleshooting for Y2K mainframe. Corrected JCL and abend codes for the mainframe IBM390/MVS/TSO, IBM 9672-R83/CMOS/MVS/TSO/ISPF, SAS.SAP, an0d Momentum Supervised 6 employees and trained and assisted as needed. Performed patch processing on ORACLE PL/SQL Database for the Federal Finance System (FFS). Proficient using TSO/ISPF and JCL.

Sr. Production Control Specialist
Confidential at Fallchurch, VA 07/89-07/1993

Provided application systems support services to the Department of Interior (DOI) and National Business Center (NBC) projects. Responsible for daily batch processing (including preparing, modifying, and executing JCL and catalog file management utilities) of the Federal Financial System (FFS). Diagnosed and corrected processing errors, analyzed reports and recommended corrective steps; wrote status reports, communications summaries, and provided technical support for execution failures. Assisted setup scheduler CA-7/CA-11.

U. S. Computer Programmer
Confidential 06/88-06/1989

Wrote and maintained disclosure and regulatory system Cobol programs which were part of a large disclosure ISM system. Estimated resources required for program or system change. Managed corporate finance projects and processed daily and monthly productions. Answered user inquires about the finance project and wrote QUICKJOB language on an ad hoc basis.

Computer Programmer
Confidential 04/84-06/1988

Wrote and maintained numerous inventory management Cobol programs and several on-line inquiry Cobol Programs on a UNISYS 7900/A15 computer system. These structured programs were part of a large supply and MIS system.
Estimated resources required for each programs or system change.
Completed specifications, obtained user's approval, and structured peripheral walk through. Prepared test data, coded and debugged programs and obtained user approval of test output

EDUCATION/CERTIFICATION/TRAINING:

B.S. Computer Science.

Microsoft Certified System Engineer (MCSE)
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)

Certificate, System Analysis and Design, U.S Office of Personnel Management
Certificate, Government Contract Administration, US Office of personnel Management
Languages: Bengali, Urdu, Hindi, Arabic

TRAINING/COURSES

Kenan Arbor/BP training, IBM ICMS Operator Training Course, LAN network basic, Front-line Leadership Program, People soft. PB's Software(Streamweaver/Finalist), CA-7, CA-11, CA-Dispatch, FFS.C++, UNIX. SQL*Plus, PL/SQL,JAVA, E-Commerce.
Attended seminar QC+WR+LR+QTP+JAVA+C++ VB+SDLC+DB2+ORACLE+LINUX
I have completed CMMI Concept

We'd love your feedback!