Helpdesk Resume Dallas, TX - Hire IT People

Technology Summary

Network Management: Use tools such as ping, traceroute, ARP, etc to diagnose network connectivity related issues.
Active Directory: Implementing and Administration of Active Directory, Global Catalog and Flexible Single Master Operations (FMSO) roles. Security planning and administrative delegation. Group policy planning, implementation and configuration strategies. Manage and maintaining users and OU’s. Active Directory maintenance and troubleshooting. Disaster recovery strategies.
Microsoft Server2003: Manage and maintenance of the operating system. Manage and maintaining user, groups and computers. Manage and maintain shared resources. Manage and maintain system hardware. Planning and implementation of backups and restoring data.
WindowsXP Administration: Installation, configuration and administration of WindowsXP. Configuring and managing users and groups. Configuring and managing printer and fax devices, supporting applications. Configuring TCP/IP addressing and security. Managing IE connections and security. Configure and manage local computer security. Backups and restoring data.
Cisco IOS: RIPv2, EIGRP, OSPF configuration. Layer-2 switching and STP configuration. VLAN configuration. Perimeter router, firewall and internal router security strategies. Configuring Access Control List. NAT configuration. PPP configuration. Frame Relay configuration.
PC Hardware: Able to diagnose and replace defective components within a computer system.

Key Skills
Network Management
Active Directory
Windows Server2003
Windows XP Administration
Cisco IOS
PC Hardware/Software
Authentication & Access Control
Exchange Server 2003

Education
A.A.S. in Computer Network Systems

Work History

Confidential,Dallas, TX Helpdesk /End User Services December 2010- Jan 2011
Support medical clinics throughout Texas and Raleigh, NC Created Medical clinics Super bills and making sure they transfer from Clinic to Billing Server. Supported clinic manager’s doctors and nurses issues remotely. Pulled clinic information through MYSQL using SQL queries and commands. Organized computer inventory of over 800 computers. Cleaned up active directory putting users and computers into right groups and OU’S. Set users and files correct permissions in active Directory so users had correct access and files would transfer correctly. Remotely installed and uninstalled software to users computers using both remote desktop and remote Administrator followed up with incidents on Footprints ticketing system
Confidential,Grapevine, TX Helpdesk September 2010- Dec 2010
Troubleshoot, Install Repair Key computer components. Troubleshooting Stores network issues and bringing them back up on the network when it does go down. Escalating issues that cant be resolved to ISP. Troubleshooting Stores POS system. Installing and uninstalling drives to get POS devices to work correctly. TS printer issues as well. Creating Incident reports using Ticketing system as well as responding to issues through the ticketing system. Answering phones to provide technical support to users.
Confidential,Plano, TX Desktop Support 2010- August 2010
Troubleshoot, install, repair and upgrade Key computer equipment with both hardware and software issues, adding users to the LAN/WAN as well as troubleshooting connectivity issues with users LAN accounts. Troubleshoot issues both onsite support and remotely using remote access, and remote desktop, imaging machines. Answering phones and troubleshooting user’s issues via phone support as well.
Confidential,Norfolk, VA. Operation Specialist 2004-2008
Function as plotters, radio-telephone and Command and Control sound-powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information.
Operate surveillance and altitude radars\' Identification Friend or Foe (IFF), and associated equipment.
Serve as Air Traffic Controllers for helicopters and fixed-wing supersonic jet aircraft.
Serve as watch supervisors and section leaders; interpret and evaluate presentations and tactical situations and make recommendations to supervisors during watch conditions.
Apply a thorough knowledge of doctrine and procedures applicable to CIC operations contained in U. S. Navy Instructions and Allied or U.S. Navy Publications and procedures necessary for radar navigation contained in Naval Oceanographic Office publications.

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