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Desktop Support Resume

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New Jersey, NJ

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EDUCATION & CERTIFICATIONS

  • High School Diploma
  • CompTIA A+ (Computer service technicians)
  • Windows XP support Certification

    • PROFESSIONAL EXPERIENCE

    Confidential,Desktop Support 04/2012 – Present

  • Provided technical support of desktop, laptop, and peripherals (printers, etc).
  • Provided hardware upgrades and repairs to desktops, laptops.
  • Provided technical training & how-to for clients.

    • Confidential, ATM Technician 02/2011 - 04/2012

  • Provided technical support to ATM machines located in Richmond, VA.
  • Responsible for repairing and replacing broken parts inside ATM.
  • Responsible for securing Wells Fargo branches.

    • Confidential,Desktop Support Analyst 12/2007 – 02/2011

  • Provided desktop & software technical support to all home office associates.
  • Supported all HP, Dell, and printer hardware / software technical issues.
  • Supported Windows XP, XP3, Windows Vista, & Windows 7 desktop / laptops.
  • Supported Windows Office 2000, 2003, 2007, Lotus Notes, VPN, IE.
  • Managed all clients via Altiris console patch management system.
  • Used Symantec Ghost and or Altiris to re-image and or build desktop / laptops.
  • Installed, configured, and maintained hardware and software for all clients.
  • Installed monthly software releases, system upgrades, and patches.
  • Utilized tracking system to document all step taken to resolve the issue.

    • Confidential,Police Officer 08/2005 – 12/2007

  • Provide exceptional customer service to the citizen of Richmond.
  • Enforced all state and local laws while protecting life and liberty.

    • Confidential,Help Desk Analyst 12/2003 – 08/2005

  • Provided technical support to national network throughout the US.
  • Used PC anywhere to remote client’s machine and troubleshoot technical issues.
  • Support AS/400, Outlook, Lotus Notes, IE, Windows XP, VPN, and in house systems.
  • Utilized tracking system to document all step taken to resolve the issue.

    • Confidential,Desktop Support Analyst 12/2002 – 12/2003

  • Provided technical desktop and software support for client in Petersburg, VA.
  • Responsible for building, maintaining, and repairing all desktop issues.
  • Installed, replaced, upgraded hard drives, memory, mother boards, NIC, etc.
  • Single point of contact for offices technical issues and how-to questions.


    • Confidential,Desktop Support Analyst 04/2001 – 12/2002

  • Provided technical support to seven of the forty-one schools in the district.
  • Responsible for maintaining and repairing all broken desktop.
  • Imaged, built, replaced, and upgraded all troublesome desktops.
  • Recorded all information via a web-based tracking system.
  • Supported Windows XP, NT, Novell, Outlook, McAfee.

    • Confidential,AV Technician 02/2000 – 04/2001

    • Provided AV support for a twenty-one room state of the art conference center.
    • Responsible for all scheduling, maintenance of AV equipment.
    • Single point of contact for all technical issues and training.
    • Supported, laptops, projectors, overhead projection, and rear-screen projection.

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