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It Support Resume

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Boston, MA

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OBJECTIVE
IT Support Specialist

EDUCATION
BS in Computer Science

SKILLS /TECHNICAL KNOWLEDGE

  • Experience working with Windows XP, Windows 7 and UNIX operating systems.
  • Experience with software/hardware installation, troubleshoot and maintenance.
  • Knowledge of shell commands, virtual machine, imaging and antivirus software.
  • Solid understanding of network protocols: TCP/IP, Subnet, DHCP, and DNS.
  • Experience with wire and wireless network setup, configuration and troubleshoot.
  • Knowledge of MS Office, Outlook, Database and ticket tracking software.
  • Knowledge of C, Java and SQL.

WORK HISTORY
Confidential,Boston, MA
Data Analyst (Contract) May 2011 to current

  • Manual test data capture software and parser.
  • Create python and shell script to search trend and issue in data.
  • Validate and QA captured data.
  • Reproduce and report data issue to defect tracking database.
  • Verification bug fixes.

Confidential,Newton, MA
Client Service (Seasonal) Nov 2010 to Jan 2011

  • Prepare and process 529 saving plan.
  • Process deposit and withdrawal.
  • Data Entry.

Confidential,New York, NY
Installer/Technician (Contract) March, 2010 to Oct. 2010

    • Deploy, setup PC and printer.
    • Backup and deploy system image.
    • Migration user profile from legacy PC.
    • Troubleshoot hardware/software problems.
    • End user support.

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