SUMMARY:

• 8 years IT technical support experience.
• A Skilled communicator, able to successfully work with wide range of end - users to diagnose and resolve complex technical issues.
• Good knowledge in cloud-based computing solutions.
• Experienced in configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.

SKILL:

Azure: Iaas, Implement and manage Storage, Deploy and manage VMs, Networking (S2S VPN, NSG, Virtual network-gateways, peering etc), Manage identities, AAD connect, SSO, ADFS, MFA, AIP

Office 365: Exchange online, SharePoint online, Skype for Business PSTN, Teams, Yammer, OneDrive for Business, PowerApps, Flow, Intune, Security & Compliance, Office suite deployment, Azure AD.

Exchange Online Migration:: Cutover, Staged, Hybrid, PST, IMAP

PowerShell: (EXO- Exchange online, SPO, MSOL, AZ, SKYPE, ETC)

SharePoint: Migration and Hybrid Picker: Hybrid taxonomy/content, OneDrive for Business, Meta d Confidential . Web parts: Create and manage sites, document libraries, custom lists, pages, site layout/creation and design, navigation.

Active Directory: -ADAC/ADUC, DNS internal/external, DHCP, Group Policy, DFS, ADSI, IIS, etc.

Operating System: - Windows Server 2008/R2, 2012/R2, 2016, Windows 10, 8.1 and 7. Build, deploy and administer windows servers including DC s, file & print servers etc.

Virtualization: - Hyper-V and VMware vSphere 5.5

Scripting/Automation: - Manage & troubleshoot daily tasks with powershell scripts such as creating/modifying AD/AAD accounts, Exchange online mailboxes, hard-link immutable id, etc.

Exchange OnPremise: environment: Administer and manage d Confidential bases, DAG, permission, recipient, mail flow, s, public folder, etc Backup & Disaster Recovery Solution for physical and Virtual Environment.

Networking: TCP/IP, 802.1x, Port-Security, Vlan, Nat, ACL, OSPF, BGP, FTP, DNS, DHCP, ETC.

EXPERIENCE:

Confidential

Office 365 Concierge Ambassador

Responsibilities:

• Supported Confidential Office 365 customers, partners, engineers and administrators with their Office 365 deployments, implementations, migrations, and general break fix issues preventing them from using the Office 365 service.
• Execute, manage, and lead Office 365 migrations for Confidential clients (small business clients 10 - 500 users). Assisted in migrating users from various platforms to Office 365(i.e., Staged, Hybrid, Cutover, and IMAP/POP)
• Diagnosed customer environments utilizing available tools to show root cause analysis of the issues with connectivity for Office 365 services using idFix, RCA, SARA, OFFCAT, ERCA, etc.
• Active Directory support and Administration (Group policy, Manage identities, DNS internal/external, IIS virtual directory)
• Assisted with custom domain verification and help set up DNS records for SPF, DKIM, and DMARC for better mail flow security as well as setup/troubleshoot inbound-outbound connectors with third-party spam filter service.
• Assisted in the scripting of AD user and contact object updates using PowerShell to facilitate synchronization to Azure AD. Having experience with Various Powershell module (Azure ad, Active Directory and exchange online)
• Provided support and/or support articles via TechNet Articles, VKB, Confidential 's Internal Knowledge Bases, Bing.

Confidential

Integration Analyst

Responsibilities:

• Network Deployment: Integrated network equipment’s (Router, Switches, Access Pont, UPS), patches cable on the patch panel, run drops. Setups equipment’s (Computers, printers, credit card machine, etc.), contact vendors to whitelist wan ip’s address for medical cloud base applications.
• Troubleshot network issues with the senior networking team.

Confidential

IT Analyst

Responsibilities:

• Create/Delete and Modify users, Organizational Unit (OU), Folder Access Permission, Distribution Groups, Etc.
• Deploy and administer windows servers including DC’s, file & print servers etc.
• G Suite Support: Setup 2 step verification, Create Accounts/Emails, generates backup codes, set up Google Sync, assist on importing token on G Authenticator and collaboration tools (Docs, Sheets, Forms, ETC), and Manage accounts from G admin council.
• Assisted the remote users on Citrix/Cisco VPN.
• Monitored real time Network by using WhatsUp Gold network monitoring tool.
• Monitored/Troubleshot Wireless Access Point/iPad Kiosk from Meraki Dashboard.
• Provided technical support to the users over the telephone, emails and through tickets.
• WDS: Sysprep/Capture images and import to WDS, Images the computer from PXE boot.
• Created a virtual lab and practice Linux/Ubuntu.
• Diagnosed and resolved end-user network or local printer problems.
• Assisted/Troubleshot network down issues.

Confidential

Desktop Support Technician

Responsibilities:

• Provided technical support to the users over the telephone, email and through tickets.
• Monitored Active Directory and File Services.
• Confidential Exchange: Create user mailbox and assign mailbox limit, send and receive messages size limit, enabling archive mailbox.
• Install/troubleshoot/resolve technical issues with; software, and hardware on both Desktop and Laptop computers to minimize downtime of resources.
• Imaged deployed and set up workstations.
• Managed user systems using SCCM tool.
• Helped to migrate users from Exchange on premise 2007 to Exchange online.
• Assisted with Office 365 services: Outlook, ODB, SP sites, etc.
• Backup user files onto the network and updated security.
• Troubleshot LAN / WAN.
• D Confidential Backup and Recovery.
• Helped resolve virus outbreak that quickly isolated and removed a virus that had infiltrated systems.
• Migrated Windows XP to 7 from PXE boot (Project).
• Escalated issues in Confidential office, Cisco VPN, Cisco VoIP, Network down, Confidential AS 400 systems, POS system, Lawson Infor smart, MAC OS Support.
• Followed support escalation procedures to ensure timely response to user requests and minimize downtime.
• Installed and configured RSA soft token and Cisco VPN.
• Completed any other tasks and projects assigned by executive management.
• Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.

Confidential

Onsite Technician

Responsibilities:

• Diagnosed and repaired hardware problems, completely built computers, troubleshoot technical problems, replace all Confidential model desktop and laptop parts and diagnose with Confidential EPSA tool to trace the problems.
• Provided technical support to customers on-site, by telephone, by email and through tickets.
• Documented help desk tickets/resolutions and provide overall assistance in daily administration task.
• Escalated issued by creating dispatch depend on system requirement.

Confidential

Web Developer & Computer Technician

Responsibilities:

• Web design and development specialized in WordPress and Joomla
• WordPress-based work for clients to develop end products they could update themselves
• Translates self-created designs into WordPress themes
• Create positive working relationships with clients
• Managed PC Technicians in repairing desktops and laptops
• Resolved issues related to hardware and software including virus/malware removal, clean-up, optimization of the system (adding more ram, SSD, CPU, etc.), refreshing PC/OS
• Analyzed technical problems, scheduled assignments, and approved all completed work
• Produced estimates, invoice repairs, and order parts
• Maintained an efficient working environment and quickly resolved customer issues.