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Desktop Support Technician Resume

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Concord, CA

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Desktop Support Technician | Help Desk | Network Administrator

Dependable and diligent IT professional who manages multiple tasks and works well under pressure. Experience in installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users.
Applies consultative approach to resolving issues. Very patient. Provides clear and simple explanations and works closely with people to develop solutions to their computer problems. Seeking position that requires creating systems and processes to improve quality, productivity and the company\'s bottom line.

Technical Knowledge

Systems Hardware
Novell Netware 3x and 4x - Confidential - Windows NT - Windows XP - Windows 7 Windows Server 2003/2008
Troubleshooting and Upgrading components
LAN/WLAN Routers - Switches - Hubs
Backup Tape Drives and Batteries - Security Cameras - Cabling
Blackberry and Android Phones - Phone Patching and Configuration
Printers - Scanners - Bluetooth Devices

Software
AVG Antivirus - Confidential- Acronis - Backup Exec
Exchange 2003/2007 - Outlook 2003/2007 - BIS/BES Configuration
Office Suite - Adobe Photoshop - Quickbooks (Updating Managing and basic troubleshooting)
WinPE (Data Recovery, User State Migration, VHD,RIS, Images)
Connectwise and Kaseya (Tasking and Services Management)

Networking
Maintaining and Monitoring a Server Infrastructure
Basic Knowledge of AD/GPO/DHCP/DNS/Certificates/VPN/RM

Experience

Confidential
Concord, CA
Tier 1 Help Desk Position (9-28-09 to 6-28-10)

Working effectively with vendors of hardware and application software during problem resolution
Helping resolve end-user and technical problems quickly and effectively
Troubleshooting servers, common server applications, firewalls, routers, network infrastructure
Configuring, testing and deploying Operating system / software (upgrades, hot fixes, and other updates)
Windows Server 2003/2008, Exchange 2003/2007, and Active Directory administration
Opening, closing, or escalating tickets within service level agreements time frames

Confidential
Concord, CA
IT Dept - 4 years (10-30-04 to 10-30-08)

Providing technical supporting for over 75 end users at multiple sites across the northwest
Ensuring business functionality by resolving multiple software issues with various departments
Installing, configuring, and maintaining standard office equipment (printers, plotters, scanners, cameras)
Troubleshooting, repairing, and upgrading a wide variety of workstations and associated equipment
Patching and configuring Nortel telephones for employees
Creating, updating, and managing various business essential databases
Monitoring network servers and enforcing policies and procedures to maintain server stability
Implementing security into the infrastructure (key cards and security cameras)
Creating company ads for construction magazines and sponsorship brochures

Education & Certificate Training

  • HS Diploma
  • Attending 2nd year of basic education
  • Attending 1st year for B.S. in Information Technology

Innovative Solutions

Confidential Sacramento, CA

Supporting Users Running Microsoft Windows XP
Access 2007 Level 1, 2, 3
Excel 2002 Level 1, 2, 3
Acrobat 6 & PDF Skills
Word 2002 Level 1, 2, 3
Windows Server 2003 Administration
Creating Forms with Microsoft InfoPath 2007
Exchange Server 2007
Sharepoint Level 1, 2

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