SUMMARY:

Focused, self - motivated, detail-oriented, professional with more than 10 years of experience and, including five years of service in the Confidential . Recognized for excellent interpersonal skills, and a strong ability to lead and work well with diverse personalities, in fast-paced, deadline-driven work environments.

TECHNICAL SKILLS:

Microsoft Office, OneForce CRM, Sales Cloud, Sales Loft, SAP Project Management System, Leadership, Lean/Six Sigma (Yellow Belt)

PROFESSIONAL EXPERIENCE:

Confidential

Sales Development Representative

Responsibilities:

• Uses the company’s lead generation systems and strategies to identify more than 60 prospects per week to build and maintain a pipeline of more than 360 active leads
• Conducts an average of 120 outbound sales calls per week to nurture prospects within the sales pipeline and generate warm leads for Business Performance Advisors
• Speaks with prospects who are in key business leadership and decision-making roles about Confidential ’s services, product offerings and value proposition daily
• Articulates a fundamental understanding of Confidential ’s core Workforce Optimization and Business Performance Solutions to successfully manage and overcome prospect misperceptions or objections
• Maintains knowledge of products, services, competitive activity, and other general business information of interest to prospects and clients
• Builds and cultivates prospect relationships by creating and deploying strategic follow-up communications to move opportunities through the qualifying process
• Coordinates and communicates with applicable internal experts to provide clear and concise answers for prospects
• Inputs, manages and audits contact data in the CRM to ensure accurate information and track the contact through the sales process

Confidential

Lead Generation Specialist

Responsibilities:

• Answered incoming calls and emails from prospects, clients and Confidential sales personnel
• Set 60-70 discovery calls per month with a 20% conversion to closed/won opportunity
• Presented value proposition clearly and succinctly with the focused objective of setting an appointment with the business owner and sales personnel
• Evaluated call to personalize each interaction by determining the appropriate conversation/talk track to follow.
• Identified and acted on opportunities for upselling/cross-selling Business Performance Solutions based on prospect responses to questions
• Managed each phone interaction in a positive manner, ensuring that the prospect can readily identify the value derived because of the presentation that was delivered
• Acted as liaison between sales personnel and potential clients to communicate prospect’s ps
• Communicated information gained in conversations with client owners to all appropriate parties within Confidential
• Responded to urgent client, prospect and service team member requests and questions on behalf of the manager when requested
• Ensured accurate documentation, coding and distribution of leads to Sales organization for Workforce Optimization, Strategic Business Unit and/or Inside Sales Support

Confidential

Delivery Operations Manager

Responsibilities:

• Initiated and implemented food delivery program in 13 stores
• Hired, onboarded and trained 220 delivery drivers
• Maintained an 86% retention rate for delivery drivers
• Trained store management on delivery processes, software and best practices
• Collaborated with marketing department and store management to create local marketing strategies for each cafe, which created a 370% increase in sales within 30 days
• Collaborated with the store management team to develop delivery driver schedules and in-store programs
• Set up, used and maintained automated ordering and employee tracking software
• Developed, implemented and maintained a tracking program in Microsoft Excel for all delivery drivers’ records

Confidential

Assistant Manager

Responsibilities:

• Supervised an in-store staff of 30 employees
• Interviewed, hired, onboarded and trained new employees
• Wrote employee schedules in Microsoft Excel
• Worked closely with in-store and franchise leadership teams to optimize customer service and sales efficiency
• Managed customer questions and complaints daily
• Maintained a 100% customer satisfaction rating
• Managed and communicated with 10 vendors, including submitting orders through vendors’ online applications
• Monitored and managed store inventory using a sales reporting software system
• Maintained and ordered an inventory of over 500 items

Confidential

Lead Forklift Mechanic

Responsibilities:

• Developed and implemented a structured plant-wide mobile maintenance program
• Maintained and repaired 20 pieces of fleet equipment, including Hyster, Kalmar and Caterpillar forklifts rated from 6,000 to 139,000 pound load capacity
• Produced a 50% cost reduction in fleet vehicle maintenance expenditures
• Created equipment maintenance schedules and routinely updated maintenance records
• Used SAP PM to maintain work orders, notifications and purchase requisitions
• Maintained all relationships with third-party repair, parts and manufacturing vendors
• Established and maintained a library of equipment maintenance publications

Confidential

Lead Mechanic/Supervisor

Responsibilities:

• Supervised a crew of four people, both day and night crew
• Performed periodic and emergency repairs on a large variety of equipment
• Set up and managed repair and periodic maintenance schedules
• Wrote performance reviews and set schedules for employees
• Maintained relationships and scheduled appointments with shipping and cargo vendors
• Managed fiscal budgets for repair parts

Confidential

Maintenance Mechanic

Responsibilities:

• Maintained and repaired all rental equipment to meet customer expectations
• Documented all repairs and part orders for company records
• Scheduled, ordered and carried out part orders and pickups
• Scheduled and supervised third-party repair appointments
• Maintained good working relationships with airline cargo and flight personnel

Confidential

Maintenance Mechanic

Responsibilities:

• Performed periodic and emergency repairs more than 200 pieces of equipment
• Repaired and rebuilt large natural gas engines and diesel engines
• Created and maintained inventory equipment records in Microsoft Excel
• Established and managed a maintenance publications library
• Maintained all public relations between cargo vendors and loading dock personnel
• Supervised a 10-person maintenance team, assisting and other technicians
• Managed the parts room inventory, which included more than 2000 parts
• Oversaw and administered all technical publications for the maintenance division of the Marine Air Logistics Squadron
• Updated and organized military records for every division in the squadron
• Performed all maintenance and preventative maintenance in accordance to official Marine Corps standards
• Served as a public relations representative for Marine Corps promotional and public service activities