PROFESSIONAL EXPERIENCE:

TRAINING AND DEVELOPMENT SPECIALIST

Confidential

Responsibilities:

• Design and deliver Instructor - led eLearning modules using Articulate360 and ePolicies for Salesforce, Interview and consult with subject matter experts (SMEs) to develop project outlines and learning objectives
• Create storyboards that detail instructional activities to support learning objectives for Salesforce, Translate design requirements into functional learning modules
• Maintain and edit documents, Design, develop, and maintain materials such as manuals, participant guides, training updates, quick reference guides and communication, In corporate the use of varied delivery alternatives including self-study, instructor-led, computer-based, web-enabled and other options
• Assist in developing and maintaining the Global Learning and Development SharePoint site
• Assist with the development of training catalogs and career maps

SUCCESSFACTORS TRAINING ANALYST

Confidential

Responsibilities:

• Support Human Resources functions within SuccessFactors in the Employee Central and Performance and Goals module
• Participate in training sessions as required
• Assist other project team members, ensuring research, testing, documentation and successful implementation of project
• Develops and/or maintains user documentation using Articulate 360 for SuccessFactors and departmental policies and procedures that impact the use of HR systems
• Maintain data integrity in systems by running queries and analyzing data
• Exporting data into excel spreadsheets, Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools
• Make customized content available on-premises, in the cloud, and on mobile devices using Enable Now
• Manage and publish and deliver content using Adobe Captivate
• Maintain training materials using Cornerstone OnDemand

IMPLEMENTATION ANALYST

Confidential

Responsibilities:

• Facilitate implementation and nationwide upgrade of Confidential merchant terminals, Deliver training for Confidential customers and internal employees
• Create online documentation to meet the client’s needs using Articulate
• Upgrade of operating systems for NC Fast application
• Act as the liaison between Confidential and business owners
• Provide detailed one-on-one training for NC Fast merchants
• Troubleshoot and problem solve technical issues with hardware and software
• Maintain individual statewide compliance, Assess customer requirements for software
• Examine client’s processes and determine operational need
• Document all related processes using Articulate, Investigate known and unknown error conditions
• Proactively maintain contact with client’s systems and application

TRAINING CONSULTANT

Confidential

Responsibilities:

• Deliver training for SuccessFactors implementation, schedule, document, coordinate amongst SuccessFactors teams, and maintain an in-depth understanding of all projects contributing to overall client program
• Distribute reports, escalate issues, measure project performance, and develop risk mitigation
• Develop and oversee the program schedule, lead regular internal program tollgates
• Drive program release on time with high quality, Work directly with client, including collaborating on creating the program plan using the Agile Methodology, managing the program scope and change controls, conducting user acceptance testing, ensuring that all requirements are met, and performing quality control, and participating/conducting client training, LMS Management of SuccessFactors using Cornerstone OnDemand
• Lead regular external client program tollgates, Project manage a team of 1-2 Implementation Project Managers who will support the overall daily project requirements of broader client program, Prepare and deliver onsite training
• Maintain and edit documents, Help customers understand product features and benefits of SuccessFactors, and embrace change management as needed
• Work with Client Development Lead to ensure SAP SuccessFactors development (including interfaces/data migration) follow best practices
• Identify broad level enhancements that will foster the delivery of an improved client experience.
• Provide recommendations for modifying project management processes and/or methodologies

TECHNICAL WRITER

Confidential

Responsibilities:

• Researches, develops and writes print and online documentation for SAP FICO in accordance with the product release schedules and the documentation style guidelines using Articulate Storyline
• Researches and writes print and online whitepapers and technical marketing documentation for SAP FICO
• Performs needed analysis, estimates time lines, and prepares project proposals, Develops documentation for training purposes
• Works with subject matter experts, quality assurance, and software developers to ensure quality and technical accuracy
• Works with team to develop documentation processes and standards, Applied best practices for migration, complements the foundation and offers customers a non-disruptive, simplified transition to SAP FICO
• Sets internal and external expectations, Order to cash processes fully integrated into SAP FICO applications
• Maintain and edit documents, Reduces stock and cost, increases efficiency
• Hands over the customer’s requirements directly to external supplier
• Cost optimization in collecting customer orders / deliveries to the same customer via collective runs

TECHNICAL WRITER

Confidential

Responsibilities:

• Lead the writing of required technical documentation for newly delivered meeting rooms with special emphasis on audio and visual technology, Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
• Write technical materials, such as equipment manuals, appendices, Write operating and maintenance instructions and quick reference guides
• Edit, standardize, or make changes to material prepared by other writers or establishment personnel
• Provide technical support to end users for LMS
• Assist in formatting material for publication and administer all aspects of Digital Signage
• Maintain documentation in MS SharePoint repository, Arrange for typing, duplication, and distribution of material
• Develop and execute technology strategies that further the Learning & Development process

TECHNICAL WRITER

Confidential

Responsibilities:

• Drafting/editing Project Training Assessments and other documents and presentations for Epic software, Designing storyboards and developing training courses, Responsible for gathering data from SME (Subject Matter Experts), tracking system’s performance and documenting specific processes related to the system itself in order to train nurses and medical professionals on EPIC Ambulatory and Inpatient, Job role analysis, Responsible for production of documentation deliverables in PowerPoint, Ensures documentation meets existing format, content and style guidelines, Directly responsible for preserving LMS integrity, ensuring total system quality in functionality and content, Maintain and edit documents, Develops and implements storyboards and standards as needed and recommends changes to improve usability, productivity and quality, Monitored and maintained SharePoint site for department, Data analyst, LMS Management, Provide technical support to end users for LMS

PRODUCTIVITY COACH

Confidential

Responsibilities:

• Train and troubleshoot Confidential common desktop applications - Windows 2000, XP, Vista, Windows 7, Office 2003/2007/2010, Internet Explorer, Communicate and train on the standard service suite of file, print, e-mail, database, web, antivirus and network services, Delivery of short classroom style training and one-on-one customized sessions
• Password resets, Development of help sheets on software applications, reference materials
• Track and identify recurring issues and implement plans for productivity enhancement improvements and processes using Agile, Interface and communicate effectively with segment / business leadership, middle - senior IT&S management and Service Delivery Organizations, Work closely with the segments to facilitate best practices and assist in assuring efficiencies, i.e. data management, internet usage, data retention, security
• Updated courses based on usefulness, Able to understand various Service Delivery Organizations, work with them to best support the client and to retain the scope established for Coaching, Knowledge transfer and training on best practices for IT services including data management and security, Software updates
• Interface with all levels of clients in business, including middle and senior, SharePoint Trainer, Microsoft Lync Trainer, Excel Trainer

TRAINING ANALYST

Confidential

Responsibilities:

• Develop and deploy training materials for SAP SO, Document continuous progress on training engagements, Support to Change Management team
• Determined project plans based on necessity, Proofread outgoing communication, Organizational Change Management, Developed communication strategy, Tracked training development on LMS System
• Performed duties as a contributing member of district’s LMS Admins (eLearning Solutions) group, Daily management of the LMS, Provide technical support to end users for LMS